This senior hybrid role based in Brooklyn supports a client delivering government services by integrating rigorous user research with design strategy. The position involves leading end-to-end research initiatives for high-priority public services, synthesizing qualitative and behavioral data to inform product development, and creating wireframes that visualize user journeys. Key responsibilities include collaborating with cross-functional teams to define research plans, auditing internal research toolkits, and translating complex data into actionable insights. The opportunity is appealing for its focus on evidence-based design that directly impacts New York residents, offering a chance to mature research practices within a data-driven culture. The role requires eight years of experience and offers a collaborative environment where strategic partners work alongside product managers and digital strategists.