
The Account Resolution Specialist role within Customer Shared Services focuses on reviewing delinquent and high-risk accounts to identify collection opportunities and support customer financial objectives. Key responsibilities include analyzing account data to determine collection probabilities, negotiating payment strategies and loss mitigation solutions, and managing complex customer escalations while maintaining regulatory compliance. The position appeals to candidates seeking a collaborative environment where they can develop expertise in credit resolution and contribute to the bank's mission of growing the good. The role offers opportunities for professional growth through coaching, training, and process improvement initiatives, with a work arrangement that allows for independent execution of duties alongside team collaboration.
