Account Resolution Specialist
Not Disclosed•Full-TimeOn-site
location_onCherry, 11th Avenue Southeast, New Bohemia & Czech Village, Cedar Rapids, Linn County, Iowa, 52401, United States
About the Team
At BMO Financial Group, we are driven by a shared Purpose: Boldly Grow the Good in business and life. This calls on us to create lasting, positive change for our customers, our communities, and our people. By working together, innovating, and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team, you are valued, respected, and heard. We strive to help you make an impact from day one, providing the tools and resources you need to reach new milestones while helping our customers reach theirs. From in-depth training and coaching to manager support and network-building opportunities, we support you in gaining valuable experience and broadening your skillset.
Work location
Work model: On-site
Cherry, 11th Avenue Southeast, New Bohemia & Czech Village, Cedar Rapids, Linn County, Iowa, 52401, United States
Cedar Rapids, Iowa
Key Responsibilities
- check_circleAdvise customers on payment strategies and products to meet their financial objectives
- check_circleAnalyze account data to determine collection probability and provide recommendations
- check_circleDevelop action plans to maximize recovery and safeguard the bank's interests
- check_circleIdentify business needs and design training programs for collections personnel
- check_circleCollaborate on the design and implementation of core business processes
- check_circleGather and format data into regular reports and dashboards for analysis
- check_circleMaintain confidentiality of customer information and adhere to regulatory guidelines
- check_circleExecute loss mitigation processes to resolve non-performing and high-risk accounts
- check_circleManage customer transactions and handle complex escalated requests professionally
- check_circleReview and evaluate delinquent or high-risk accounts for collections opportunities
Requirements
- verified3-5 years of relevant experience
- verifiedPost-secondary degree in related field of study or equivalent combination of education and experience
- verifiedKnowledge of Credit Qualifications and associated credit knowledge and skills
- verifiedKnowledge of federal, state/provincial and local laws pertaining to Consumer Collections
- verifiedKnowledge of BMO products and services
- verifiedVerbal and written communication skills
- verifiedCollaboration and team skills
- verifiedAnalytical and problem solving skills
- verifiedInfluence skills
Benefits & Perks
check_circleHealth insurance, accident insurance, and life insurancecheck_circleTuition reimbursement programcheck_circleRetirement savings planscheck_circlePerformance-based incentives and discretionary bonuses
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Frequently asked questions about Account Resolution Specialist at BMO U.S.
What does a Account Resolution Specialist at BMO U.S. do?expand_more
Day-to-day, the Account Resolution Specialist at BMO U.S. will advise customers on payment strategies and products to meet their financial objectives; analyze account data to determine collection probability and provide recommendations; develop action plans to maximize recovery and safeguard the bank's interests; and identify business needs and design training programs for collections personnel.
What are the requirements for this Account Resolution Specialist role?expand_more
To qualify for the Account Resolution Specialist at BMO U.S. position, applicants should have: 3-5 years of relevant experience; Post-secondary degree in related field of study or equivalent combination of education and experience; Knowledge of Credit Qualifications and associated credit knowledge and skills; Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections; Knowledge of BMO products and services; and Verbal and written communication skills.
Where is the Account Resolution Specialist role at BMO U.S. located?expand_more
Account Resolution Specialist at BMO U.S. is based in Cherry, 11th Avenue Southeast, New Bohemia & Czech Village, Cedar Rapids, Linn County, Iowa, 52401, United States. This is a on-site role.
Is this Account Resolution Specialist job remote, hybrid, or on-site?expand_more
BMO U.S. has listed this Account Resolution Specialist role as on-site.
How much experience is required for this Account Resolution Specialist role?expand_more
Account Resolution Specialist at BMO U.S. typically requires 3–5 years of relevant experience at the mid level level.
What skills do you need for the Account Resolution Specialist role at BMO U.S.?expand_more
Key skills for Account Resolution Specialist at BMO U.S. include Consumer Collections; Credit Qualifications; Loss Mitigation; Loan Modification; and Risk Management Framework.
What category does the Account Resolution Specialist role belong to?expand_more
Account Resolution Specialist at BMO U.S. is part of the sales job category on Recrutus.