Senior Servicing Lead

About the Team

At BMO Financial Group, we are driven by a shared purpose: Boldly Grow the Good in business and life. This calls on us to create lasting, positive change for our customers, our communities, and our people. By working together, innovating, and pushing boundaries, we transform lives and businesses while powering economic growth around the world.

As a member of the Customer Shared Services team, you will be part of a group that provides essential loan servicing and monitoring support for corporate and commercial lending portfolios. Our mission is to deliver agreed lending and financing services in a professional and timely manner, ensuring all policies, guidelines, and standards are met while protecting the bank's assets.

About the Role

This role is designed for a professional who thrives in a fast-paced environment and is ready to take ownership of complex tasks. You will serve as a key contact for vendors and a trusted advisor to the business, helping to implement solutions that align with our broader strategy.

In this position, you will go beyond standard processing to address complex escalated customer requests, resolve discrepancies, and analyze data to provide actionable insights. You will play a pivotal role in change management, helping to design communication plans, lead readiness assessments, and execute initiatives that drive behavioral change within the organization. Whether you are coordinating team activities, developing training programs, or managing core business processes, your work will directly influence how we serve our customers and achieve our business objectives.

We value a culture where you are heard and respected. From day one, we support you with the tools, resources, and coaching needed to reach new milestones. You will have the opportunity to broaden your skillset through in-depth training and network-building opportunities, making a tangible impact on our customers and the communities we serve.

Hiring Process

To apply, please submit your resume through our careers portal. We evaluate all applicants based on their qualifications and potential to contribute to our mission.

Equal Opportunity & Culture

BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state, and local law.

BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information.

Note: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO will be considered BMO property.