
The Senior Operations Service Manager role serves as the primary operational liaison for strategic enterprise accounts, acting as a critical customer advocate within Lumen's global connectivity team. Key responsibilities include managing post-installation escalations, developing custom performance reporting, and leading Service Improvement Plans to resolve process gaps. The position also involves directing enterprise-level automation and AI implementations while mentoring junior staff and coordinating cross-functional teams. This remote opportunity appeals to candidates seeking a flexible work arrangement within a culture that values teamwork, transparency, and digital innovation. The role offers the chance to drive lasting impact by ensuring operational continuity and delivering superior customer experiences across the business lifecycle.




