
The Retail Support Specialist role involves providing frontline assistance to AT&T customers within high-traffic national retail locations. Key responsibilities include resolving account, billing, and device inquiries, troubleshooting technical issues, and acting as a subject-matter expert for retail partners to manage escalations. The position requires maintaining inventory, adhering to planograms, and collaborating with cross-functional teams to improve customer experiences. This opportunity is appealing due to the company's long-standing industry reputation, comprehensive training programs, and strong culture of promoting from within. The role offers immediate access to medical, dental, and vision benefits, along with opportunities for career advancement and employee discounts. Work is performed on-site in a dynamic retail environment with flexible scheduling that includes evenings, weekends, and holidays.


