
The Senior Operations Service Manager role serves as the primary customer advocate and liaison for strategic enterprise accounts within Lumen's operations team. Key responsibilities include acting as an escalation point for operational issues, developing custom reporting to track network performance, and directing the implementation of enterprise-level automation and AI solutions. The position requires coordinating Service Improvement Plans, managing change events, and mentoring junior team members to ensure service continuity. This remote opportunity appeals to candidates seeking a flexible work arrangement within a culture that values teamwork, transparency, and digital innovation. The role offers the chance to drive lasting impact by bridging technical resources with customer needs to deliver a superior service experience.








