
This senior technical support role is based at Fortinet's Innovation Hub in Atlanta, serving as a critical escalation point for global customers and partners. The position focuses on troubleshooting core Fortinet products, particularly FortiGate, by analyzing system configurations, reproducing environments in a lab, and collaborating with QA and development teams to resolve complex issues. Key responsibilities include managing case lifecycles, educating customers on networking and security concepts, and leveraging AI tools to enhance problem-solving efficiency. The role appeals to candidates seeking a collaborative culture that values continuous learning and innovation within a leading cybersecurity organization. The work arrangement requires an on-site presence four days a week, with potential participation in an on-call rotation.






