
The Lead Engineer - CCaaS Operations role focuses on designing and implementing advanced cloud contact center solutions within a high-impact team. Key responsibilities include leading end-to-end project lifecycles, architecting AI-driven routing and analytics systems using platforms like Amazon Connect, and mentoring junior developers. The position requires translating complex technical concepts for stakeholders while ensuring network resilience and system reliability. This opportunity appeals to candidates seeking to work with cutting-edge generative AI technologies in a collaborative environment. The role supports federal and defense initiatives, offering a chance to contribute to critical infrastructure while maintaining a balance of independent ownership and team collaboration.











