
This full-time remote role supports TRICARE beneficiaries within the Hampton Roads, Virginia area, focusing on veteran-centric customer engagement. The position involves responding to inquiries about benefits, eligibility, and claims via phone and email, while documenting interactions and coordinating with team members to ensure timely resolution. Key responsibilities include operating database systems, maintaining high-quality service standards, and escalating complex issues to supervisors. The role is particularly appealing for military-affiliated individuals and those with customer service experience, offering a mission-driven environment with a dedicated team. The company provides eight weeks of paid virtual training, a competitive benefits package including health coverage and retirement plans, and a supportive culture for veterans and military spouses. Candidates must maintain a quiet home office with specific computer requirements and reliable internet connectivity.














