Front Office Specialist
Not Disclosed•Full-TimeOn-site
location_onKehillat Israel, 2014, Forest Road, Lansing, Ingham County, Michigan, 48910, United States
About EyeCare Partners
EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care, and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, offering services that span the entire eye care continuum.
About the Role
As a Front Office Specialist at our Lansing, MI location, you will serve as the first point of contact, setting the tone for a world-class Total Patient Experience. This role is vital to creating a smooth check-in and check-out experience for every patient. You will embrace our commitment to exceptional customer service during every encounter, whether in person or via phone. By greeting patients promptly with a smile and managing office flow with urgency, you ensure that both patient and doctor time are respected. Your work directly supports our mission by delivering great service and building lasting relationships with the community we serve.
Application Instructions
Please submit your resume through this website only. Resumes submitted directly to the office will not be considered. If you require assistance with the application process, please contact (636) 227-2600.
Our Commitment to Diversity
EyeCare Partners is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Work location
Work model: On-site
Kehillat Israel, 2014, Forest Road, Lansing, Ingham County, Michigan, 48910, United States
Lansing, Michigan
Key Responsibilities
- check_circleManage patient flow in the office to maximize efficiency and communication
- check_circleServe as the first point of contact to deliver exceptional customer service to patients
- check_circleAnswer internal and external phone calls with prompt and courteous service
- check_circleVerify insurance authorizations and build accurate patient flow sheets
- check_circleCheck out patients and collect payments according to established procedures
- check_circlePerform daily cash drawer reconciliations and close-of-day tasks
- check_circleMaintain professional patient interactions by greeting and thanking patients promptly
- check_circleAdhere to company policies and HIPAA regulations during all duties
Requirements
- verifiedHigh school diploma or GED
- verifiedMinimum of 1 year in a position interacting with customers/patients
- verifiedProficient in Microsoft Excel, Word, PowerPoint, Outlook
- verifiedProof of identity and right to work in the United States
- verifiedFavorable result on background check
Nice to Have
Previous medical office experience; previous ophthalmic experience.
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Skills, education and keywords
Skills: Microsoft Excel, Microsoft Powerpoint, Hipaa.
Education: High school diploma or GED required.
Frequently asked questions about Front Office Specialist at EyeCare Partners
What does a Front Office Specialist at EyeCare Partners do?expand_more
Day-to-day, the Front Office Specialist at EyeCare Partners will manage patient flow in the office to maximize efficiency and communication; serve as the first point of contact to deliver exceptional customer service to patients; answer internal and external phone calls with prompt and courteous service; and verify insurance authorizations and build accurate patient flow sheets.
What are the requirements for this Front Office Specialist role?expand_more
To qualify for the Front Office Specialist at EyeCare Partners position, applicants should have: High school diploma or GED; Minimum of 1 year in a position interacting with customers/patients; Proficient in Microsoft Excel, Word, PowerPoint, Outlook; Proof of identity and right to work in the United States; and Favorable result on background check.
Where is the Front Office Specialist role at EyeCare Partners located?expand_more
Front Office Specialist at EyeCare Partners is based in Kehillat Israel, 2014, Forest Road, Lansing, Ingham County, Michigan, 48910, United States. This is a on-site role.
Is this Front Office Specialist job remote, hybrid, or on-site?expand_more
EyeCare Partners has listed this Front Office Specialist role as on-site.
How much experience is required for this Front Office Specialist role?expand_more
Front Office Specialist at EyeCare Partners typically requires 1+ years of relevant experience at the entry level level.
What skills do you need for the Front Office Specialist role at EyeCare Partners?expand_more
Key skills for Front Office Specialist at EyeCare Partners include Microsoft Excel; Microsoft Powerpoint; and Hipaa.
What education is required for Front Office Specialist at EyeCare Partners?expand_more
Educational requirements for this role: High school diploma or GED required.
What category does the Front Office Specialist role belong to?expand_more
Front Office Specialist at EyeCare Partners is part of the admin job category on Recrutus.