
This onsite Customer Service Representative role at TTEC supports an asset and wealth management client in Charlotte, NC. The position involves answering product inquiries via phone, guiding customers through online banking navigation, and documenting interactions across multiple electronic systems to ensure accuracy. Key responsibilities include meeting performance metrics for call quality and productivity while participating in process improvement initiatives. The role appeals to candidates seeking a supportive, inclusive culture recognized as a Great Place to Work, with access to extensive career development resources and free training courses. The position offers a collaborative environment within a global team focused on delivering human-centric customer experiences.









