
This full-time Customer Experience Specialist role serves as the primary contact for residential and commercial clients within a leading HVAC and plumbing company. The position involves managing inbound and outbound communications via phone, text, and email to schedule service appointments, coordinate with technicians, and process payments. Key responsibilities include providing accurate service information, conducting post-service follow-ups, and utilizing sales skills to convert leads and meet monthly targets. The role appeals to candidates seeking stable, year-round employment with comprehensive training and growth opportunities in a supportive, professional team environment. The company fosters a positive culture focused on exceptional customer service and operates within a trusted organization recognized for its steady expansion in the metropolitan area.














