Regional Service Manager
Not Disclosed•Full-TimeOn-site
location_on939, Wedum Drive, North Side, Glasgow, Valley County, Montana, 59230, United States
About the Role
C & B Operations is seeking a Regional Service Manager based out of Northeast Montana to lead Service teams across multiple John Deere dealership locations, including Miles City, Glasgow, Plentywood, Glendive, Circle, and Culbertson. This role is responsible for driving service profitability, improving customer satisfaction, and strengthening overall service performance across the region.
You will lead people, processes, and performance—ensuring service departments are operating efficiently, consistently, and profitably while developing strong, engaged teams. The Service Manager will manage service operations to ensure customer satisfaction and maximize return on investment by optimizing service department processes. This position focuses on growing profitable service labor sales, exercising disciplined expense control, and attracting and retaining top talent.
Work Environment
This role involves regular travel between dealership locations and occasional exposure to shop and field environments, including noise, equipment, and varying conditions. Some extended hours or weekend work may be required based on business needs. Qualified applicants must be able to successfully complete a pre-employment drug test and background check, as C & B Operations, LLC is a drug-free workplace.
Our Culture
Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us. We are an equal opportunity employer as defined by federal, state, or local laws.
Work location
Work model: On-site
939, Wedum Drive, North Side, Glasgow, Valley County, Montana, 59230, United States
Glasgow, Montana
Key Responsibilities
- check_circleLead Service Managers and Service Advisor teams across multiple dealership locations
- check_circleDevelop and execute annual service goals, budgets, and aftermarket growth plans
- check_circleDrive service profitability through labor, parts, and operational efficiency
- check_circleImprove and standardize service department processes and customer experience
- check_circleAnalyze KPIs, financials, and operational reports to identify opportunities and gaps
- check_circlePartner with leadership on aftermarket sales and marketing strategies
- check_circleSupport and develop Service Managers, Advisors, and Technicians
- check_circleResolve escalated service issues and customer concerns
- check_circleIdentify and implement continuous improvement initiatives across facilities and operations
Requirements
- verified5+ years of multi-location leadership experience
- verifiedValid driver's license and a safe driving record
- verifiedHigh School Diploma or equivalent required
- verifiedAbility to meet physical demands (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling)
- verifiedProficiency with Microsoft Office and business systems
Nice to Have
Experience in ag equipment or dealership environment
Benefits & Perks
check_circleMedical, Dental, Vision, and Accident Insurancecheck_circleShort-Term Disability and Life Insurancecheck_circle401K with generous matchcheck_circleProgressive Paid Time Off and Paid Holidayscheck_circleIncentive Program based on experience
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office, Business Systems.
Education: High School Diploma or equivalent required.
Frequently asked questions about Regional Service Manager at CB&I
What does a Regional Service Manager at CB&I do?expand_more
A Regional Service Manager at CB&I is responsible for the following: Lead Service Managers and Service Advisor teams across multiple dealership locations; Develop and execute annual service goals, budgets, and aftermarket growth plans; Drive service profitability through labor, parts, and operational efficiency; and Improve and standardize service department processes and customer experience.
What are the requirements for this Regional Service Manager role?expand_more
CB&I is looking for candidates who meet the following requirements: 5+ years of multi-location leadership experience; Valid driver's license and a safe driving record; High School Diploma or equivalent required; Ability to meet physical demands (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling); and Proficiency with Microsoft Office and business systems.
Where is the Regional Service Manager role at CB&I located?expand_more
Regional Service Manager at CB&I is based in 939, Wedum Drive, North Side, Glasgow, Valley County, Montana, 59230, United States. This is a on-site role.
Is this Regional Service Manager job remote, hybrid, or on-site?expand_more
CB&I has listed this Regional Service Manager role as on-site.
How much experience is required for this Regional Service Manager role?expand_more
Regional Service Manager at CB&I typically requires 5+ years of relevant experience at the senior level.
What skills do you need for the Regional Service Manager role at CB&I?expand_more
Key skills for Regional Service Manager at CB&I include Microsoft Office; and Business Systems.
What education is required for Regional Service Manager at CB&I?expand_more
Educational requirements for this role: High School Diploma or equivalent required.
What category does the Regional Service Manager role belong to?expand_more
Regional Service Manager at CB&I is part of the customer services job category on Recrutus.