
This full-time on-site Call Center Representative role at AmeriCU Credit Union in Rome, New York, serves as the primary voice for the organization, supporting members through phone, chat, email, and video interactions. Key responsibilities include managing high volumes of inbound and outbound inquiries, resolving member issues, processing loan applications, and educating customers on digital banking tools while adhering to strict compliance regulations. The position is appealing due to the company's recognition as a top employer in New York State and the United States, offering a collaborative culture focused on community service. Employees benefit from significant growth opportunities, including tuition reimbursement and career advancement paths, alongside a comprehensive benefits package featuring health insurance, a 401(k) match, and generous paid time off.













