Premium Guest Services Coordinator Part Time
Not Disclosed•Full-TimeOn-site
location_on1536, East 77th Street, Florence-Firestone, Firestone Park, Los Angeles County, California, 90001, United States
About the Team
Join the American Airlines family, where you can travel the world, grow your expertise, and become the best version of you. Our dynamic workforce is built on the foundation of inclusion and diversity, with over 20 Employee Business Resource Groups focused on connecting team members to customers, suppliers, communities, and shareholders. We strive to create an inclusive work environment that helps everyone reach their full potential while meeting the needs of our diverse world.
About the Role
As a Premium Customer Services Coordinator (PCSC), you will be a working member of the Premium Customer Services Group, responsible for the overall performance within the PCSC work area. This role may require you to lead and direct the work of other employees, ensuring the highest standards of hospitality.
You will tackle challenges with flexibility and grace, enriching both your personal and work life. Your day will involve providing premium customer service to all guests, from greeting them by name and ensuring their access to clubs and lounges to resolving complex travel issues. You will coordinate services for elite status customers, oversee lounge operations, and manage business partners to ensure food, beverages, and amenities are always available. Whether you are assisting with flight changes, monitoring boarding times, or conducting inventory audits, you will play a vital part in keeping the largest airline in the world running smoothly.
Hiring Process
Candidates must be able to attend training classes in Dallas/Fort Worth, Texas. The role requires adherence to government regulations, including FAA criminal background checks for unescorted access to airport security areas and securing appropriate security badges.
Equal Opportunity
Feel free to be yourself at American. We consider qualified applicants regardless of background. From the team members we hire to the customers we serve, inclusion and diversity are the foundation of our culture. We offer a tremendous sense of pride and satisfaction as you do your part to care for people on life's journey.
Work location
Work model: On-site
1536, East 77th Street, Florence-Firestone, Firestone Park, Los Angeles County, California, 90001, United States
Firestone Park, California
Key Responsibilities
- check_circleProvide premium customer service and resolve travel issues for all customers
- check_circleRegister customers and verify access to clubs and lounges
- check_circleBook and confirm flight reservations using SABRE and QIK systems
- check_circleMonitor flights to identify delays and accommodate customer needs
- check_circleIssue customer tickets including reissues and future travel
- check_circlePlace customers on priority lists for upgrades and standby
- check_circleCoordinate services for elite status customers throughout terminals
- check_circleOversee business partner activities for catering and sanitation
- check_circleManage lounge appearance and conduct walk-throughs
- check_circleTrain employees on customer service club operations and norms
- check_circle
Requirements
- verifiedHigh school diploma or GED
- verifiedFluent English language skills
- verifiedBilingual language skills (in some locations)
- verifiedFAA criminal background check clearance
- verifiedAirport authority and/or US Customs security badges
- verifiedAbility to attend training in Dallas/Fort Worth, Texas
- verifiedStrong organizational and administrative skills
- verifiedAbility to work irregular and/or extended hours, including weekends and holidays
Nice to Have
Prior customer hospitality experience, prior travel industry experience, PC experience
Benefits & Perks
check_circleHealth, dental, prescription, and vision benefits starting on day onecheck_circleVirtual doctor visits and flexible spending accountscheck_circle401(k) program with employer contributions available after one yearcheck_circleEmployee Assistance ProgramPet insurance
Similar Job Opportunities
Skills, education and keywords
Skills: Sabre, Qik, PNR, English, Faa, Dot, Tsa.
Education: High school diploma or GED required.
Frequently asked questions about Premium Guest Services Coordinator Part Time at American Airlines
What does a Premium Guest Services Coordinator Part Time at American Airlines do?expand_more
Day-to-day, the Premium Guest Services Coordinator Part Time at American Airlines will provide premium customer service and resolve travel issues for all customers; register customers and verify access to clubs and lounges; book and confirm flight reservations using sabre and qik systems; and monitor flights to identify delays and accommodate customer needs.
What are the requirements for this Premium Guest Services Coordinator Part Time role?expand_more
To qualify for the Premium Guest Services Coordinator Part Time at American Airlines position, applicants should have: High school diploma or GED; Fluent English language skills; Bilingual language skills (in some locations); FAA criminal background check clearance; Airport authority and/or US Customs security badges; and Ability to attend training in Dallas/Fort Worth, Texas.
Where is the Premium Guest Services Coordinator Part Time role at American Airlines located?expand_more
Premium Guest Services Coordinator Part Time at American Airlines is based in 1536, East 77th Street, Florence-Firestone, Firestone Park, Los Angeles County, California, 90001, United States. This is a on-site role.
Is this Premium Guest Services Coordinator Part Time job remote, hybrid, or on-site?expand_more
American Airlines has listed this Premium Guest Services Coordinator Part Time role as on-site.
How much experience is required for this Premium Guest Services Coordinator Part Time role?expand_more
Candidates for Premium Guest Services Coordinator Part Time at American Airlines should have mid level.
What skills do you need for the Premium Guest Services Coordinator Part Time role at American Airlines?expand_more
Key skills for Premium Guest Services Coordinator Part Time at American Airlines include Sabre; Qik; PNR; English; Faa; Dot; and Tsa.
What education is required for Premium Guest Services Coordinator Part Time at American Airlines?expand_more
Educational requirements for this role: High school diploma or GED required.
What category does the Premium Guest Services Coordinator Part Time role belong to?expand_more
Premium Guest Services Coordinator Part Time at American Airlines is part of the Part time job category on Recrutus.