Jobs at MFS Investment Management

This full-time remote Bilingual Spanish Recruiter role supports high-volume hiring for a rapidly expanding global business services firm. The position involves sourcing and screening candidates, conducting interviews in both English and Spanish, and managing the complete recruitment lifecycle from posting to offer acceptance. Key duties include collaborating with hiring managers to develop strategies, maintaining candidate pipelines, and representing the company at virtual and in-person events. The role appeals to professionals seeking a dynamic environment with significant opportunities for career growth, continuous learning, and internal advancement within a recognized industry leader. The position offers a flexible work-from-home arrangement and a supportive culture that values employee contributions through comprehensive benefits and a collaborative team atmosphere.

This full-time Bilingual Federal Disaster Support Representative role is based in Wichita, Kansas, within MCI's federal services division. The position focuses on providing empathetic assistance to individuals affected by severe flooding, requiring fluency in both English and Spanish. Key responsibilities include responding to customer inquiries, resolving issues professionally, documenting interactions accurately, and maintaining strict confidentiality in compliance with federal guidelines. The role offers a comprehensive six-week paid training program and the opportunity to contribute to community recovery efforts during critical times. Candidates benefit from a collaborative culture that values continuous learning, internal career growth, and a supportive work environment with flexible shift options available within standard business hours.

This remote Senior Business Development Specialist role at MCI focuses on driving revenue growth for a fast-growing tech-enabled business services firm. The position involves identifying and engaging senior business leaders to secure new clients, developing strategic sales plans, and conducting market research to position IT and BPO solutions effectively. Key responsibilities include managing long-term corporate relationships, preparing proposals, and collaborating with cross-functional teams to deliver contract-winning solutions. The role appeals to experienced professionals seeking a dynamic environment with a strong culture of continuous learning, career advancement, and internal promotion opportunities within a globally expanding organization.

This remote French Speaking Customer Service Representative role supports a rapidly expanding global business services firm by delivering multilingual customer experience solutions. The position involves managing high-volume inquiries across phone, email, and chat channels, resolving technical and account issues, and maintaining accurate records within CRM platforms. Key responsibilities include troubleshooting customer problems, escalating complex cases, and meeting performance targets for quality and productivity. The role appeals to candidates seeking a career within a dynamic, tech-enabled organization that values continuous learning and offers a flexible work-from-home environment. Success in this position requires fluency in both French and English, strong problem-solving abilities, and experience in a fast-paced call center setting.

The Training Lead role at MCI, based in Wichita, KS, oversees the full learning strategy and delivery experience for a team of approximately 50 agents within a rapidly expanding global business services organization. Key responsibilities include designing and leading comprehensive onboarding programs, facilitating blended training formats such as virtual classrooms and self-paced modules, and partnering with the Quality team to develop targeted interventions that address performance gaps. The position also involves maintaining up-to-date training materials and measuring program effectiveness through data analysis. This opportunity appeals to professionals seeking a dynamic environment with a strong focus on continuous learning, internal career growth, and a collaborative culture that values employee development and recognition.

The Call Center Supervisor role at MCI involves leading a team of 15 to 25 customer service agents within a fast-growing, tech-enabled business services organization. Key responsibilities include coaching staff on service standards, monitoring performance metrics and KPIs, managing workforce scheduling, and driving revenue through sales opportunities. The position requires overseeing hiring, payroll accuracy, and quality assurance strategies to ensure operational excellence. This opportunity appeals to motivated leaders seeking career growth within a globally expanding company that values continuous learning and professional development. The role is based in Savannah, Georgia, and offers a dynamic environment focused on fostering a culture of accountability and continuous improvement.