
This temporary remote role supports the CDC INFO program by delivering science-based health information to the public and healthcare professionals. The position involves managing customer inquiries across phone, email, chat, and text channels, including scheduling vaccine appointments and distributing kits. Key responsibilities include utilizing CRM systems to track interactions, adhering to strict privacy protocols, and escalating complex issues while maintaining high quality assurance standards. The role appeals to those seeking to contribute to public health initiatives with a flexible work-from-home arrangement. Candidates must be available for shifts between 8:00 am and 8:00 pm EST, Monday through Friday, and are required to provide their own personal computer and high-speed internet connection.