Customer Service Rep II (Remote and Temporary)
Not Disclosed•TemporaryRemote
location_onBitter Lakes Road, Chaves County, New Mexico, United States
About the Role
Maximus is recruiting for a Customer Service Rep II to support the CDC INFO program, the CDC's national contact center. This role serves as a critical bridge between the public, healthcare providers, and public health professionals, delivering up-to-date, reliable, and science-based health information on over 750 topics, including COVID-19.
In this position, you will be the primary point of contact for inquiries received via phone, email, chat, and SMS. Your day will involve providing assistance with general health questions, scheduling vaccine appointments, and coordinating the distribution of health kits. While the majority of interactions are routine, you will also handle complex situations that require deviation from standard scripts, utilizing databases and written materials to troubleshoot issues and provide accurate guidance.
This is a temporary, remote position. You will be expected to work from a private, secure home office using your own personal computer and internet connection. The role demands a high level of empathy and professionalism, requiring you to maintain up-to-date knowledge of CDC public response procedures while adhering to strict confidentiality and privacy policies.
Work location
Work model: Remote
Bitter Lakes Road, Chaves County, New Mexico, United States
New Mexico
Key Responsibilities
- check_circleUtilize databases and CRM systems to track inquiries, appointments, and kit shipments
- check_circleProvide customer service via phone, email, chat, and SMS for health-related inquiries
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Similar Job Opportunities
Skills, education and keywords
Skills: Customer Service, MS Word, Outlook, English.
Education: High School diploma or equivalent required.
Frequently asked questions about Customer Service Rep II (Remote and Temporary) at Maximus
What does a Customer Service Rep II (Remote and Temporary) at Maximus do?expand_more
In this Customer Service Rep II (Remote and Temporary) at Maximus role, you will utilize databases and crm systems to track inquiries, appointments, and kit shipments; provide customer service via phone, email, chat, and sms for health-related inquiries; escalate complex issues regarding calls, emails, or scheduling to designated senior staff; and schedule vaccine appointments and coordinate the distribution of medical kits.
What are the requirements for this Customer Service Rep II (Remote and Temporary) role?expand_more
To qualify for the Customer Service Rep II (Remote and Temporary) at Maximus position, applicants should have: High School diploma or equivalent; 6 months customer service experience; English speaking and writing skills; PC, MS Word, and Outlook experience; 25mbps internet speed (50mbps for shared); and 5mbps upload speed.
Where is the Customer Service Rep II (Remote and Temporary) role at Maximus located?expand_more
Customer Service Rep II (Remote and Temporary) at Maximus is based in Bitter Lakes Road, Chaves County, New Mexico, United States. This is a remote role.