Customer Service Rep II (Remote and Temporary)

About the Role

Maximus is recruiting for a Customer Service Rep II to support the CDC INFO program, the Centers for Disease Control and Prevention's national contact center. This role serves as a critical bridge between the CDC and the public, healthcare providers, and public health professionals. The primary mission is to deliver the most up-to-date, reliable, consistent, and science-based health information on over 750 health and COVID-related topics.

In this position, you will serve as the first point of contact for the general public, clinicians, and government officials. Your day will involve handling routine inquiries via phone, email, chat, and SMS text, while also assisting with scheduling vaccine appointments and distributing kits. While the majority of interactions follow standard scripts, you will be empowered to deviate from procedures when necessary to resolve unique customer issues. You will act as a knowledgeable resource, utilizing databases and published materials to provide accurate responses in a courteous, timely, and professional manner.

This is a temporary, fully remote position. You will be required to use your own personal equipment, including a computer, high-speed internet, and a smartphone for system login. The role demands flexibility, as you must be available to work 8-hour shifts between 8:00 AM and 8:00 PM EST, Monday through Friday, with potential requirements to work holidays, weekends, or alternate schedules to meet operational needs.

Hiring Process & Application

To apply, candidates must successfully complete a written assessment. All selected personnel will be required to sign a Statement of Understanding and Non-Disclosure and will undergo periodic program update training as the CDC program evolves.

Accommodations Maximus is committed to providing reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or impairment. If you require assistance accessing job postings, completing assessments, or participating in interviews, please contact People Operations at applicantaccom@maximus.com.

Equal Opportunity Employer

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. An applicant's salary history will not be used in determining compensation.