
The Customer Experience Manager role at Five Below supports store leadership by driving a fun, energetic culture focused on exceptional guest interactions. Key responsibilities include training crew members on the B.E.S.T. service model, managing front-end operations and merchandising standards, and assisting with store maintenance and opening or closing procedures. The position also involves partnering with the store manager to recruit, coach, and supervise associates while ensuring the store meets customer service goals. This opportunity appeals to those seeking a dynamic environment where creativity and passion are valued, offering a chance to grow within a company that prioritizes employee well-being and a positive workplace atmosphere. The role requires a flexible schedule including evenings and weekends, with physical tasks such as moving merchandise and climbing ladders performed regularly.



