
The Senior Operations Service Manager role serves as the primary operational liaison for strategic enterprise customers within Lumen's global connectivity division. Key responsibilities include acting as the escalation point for complex service issues, developing custom reporting to track network performance, and leading Service Improvement Plans to resolve process gaps. The position also involves directing enterprise-level automation and AI implementation projects while mentoring junior team members. This opportunity offers a remote work arrangement within the U.S., providing the flexibility to thrive while contributing to a culture built on teamwork, trust, and transparency. The role appeals to professionals seeking to drive lasting impact through cross-functional collaboration and strategic customer advocacy.










