
The Senior Operations Service Manager role serves as the primary operational interface and customer advocate for strategic enterprise accounts within Lumen's global connectivity division. Key responsibilities include acting as an escalation point for complex service issues, defining custom reporting to track network performance, and leading the implementation of enterprise-level automation and AI solutions. The position requires coordinating cross-functional teams to drive service improvement plans and managing change events that impact customer operations. This remote opportunity offers the appeal of working with a mission-driven team committed to digitally connecting the world, providing flexibility to thrive while mentoring peers and shaping the future of network services.











