businessLumen Technologieslocation_onSacramento, Californiapayments$83k-122k
The Senior Operations Service Manager role serves as the primary customer advocate and liaison for strategic enterprise accounts within Lumen's operations team. Key responsibilities include acting as an escalation point for operational issues, developing custom reporting to track network performance, and leading Service Improvement Plans to resolve process gaps. The position also involves directing customer implementation efforts for automation and AI solutions while mentoring junior team members. This remote-based opportunity appeals to candidates seeking a collaborative culture built on trust and transparency, offering the flexibility to work from home while driving lasting impact in a digitally connected global environment.
Full-TimeRemote
