
This full-time in-office role serves as a Supervisor for the Specialty Loan Advisor Group within Selene Holdings' Contact Center, leading teams that manage business purpose mortgage loans and escalated customer concerns. The position focuses on daily team execution, coaching direct reports, and driving performance through strategic loss mitigation and delinquency reduction initiatives. Key duties include aligning team activities with departmental goals, analyzing financial situations to recommend appropriate loan modification tools, and collaborating on process improvements to enhance the employee and customer experience. The role appeals to candidates seeking a leadership position within a growing financial services firm that prioritizes a People First culture, offering a comprehensive benefits package and opportunities to contribute to the preservation of home ownership.












