Supervisor - Specialty Loan Advisor Group Contact Center
Not Disclosed•Full-TimeOn-site
location_on4912, Worth Street, Dallas, Dallas County, Texas, 75214, United States
About Selene Holdings
Selene Holdings is a multi-line financial services firm founded in 2007 to address critical needs in the mortgage industry. We operate a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. With office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT, we are uniquely positioned to customize product offerings related to home and property ownership for each customer.
Since our launch, we have passionately worked to provide creative and effective strategies within each of our business lines. With the power of Pretium behind us, we are positioned for continued expansion and growth. Our mission is to transform the mortgage ecosystem and help preserve home ownership throughout the United States. We seek employees with a positive attitude, proven creative thinking, and a desire to make a difference.
About the Role
The Specialty Loan Advisor Group Supervisor serves as a vital leader within our Contact Center, overseeing the Special Loans Teams. This in-office team is dedicated to servicing business purpose mortgage loans and handling escalated customer concerns through voice and digital channels. The role focuses on executing strategies to minimize loss severity and frequency on an assigned mortgage portfolio while ensuring end-to-end servicing needs are met for both customers and clients.
As a Supervisor, you will be responsible for daily execution, coaching direct reports, and delivering exemplary service. You will collaborate with the management team to drive procedural changes, process improvements, and employee experience strategies that prioritize people. This role requires a balance of strategic oversight and hands-on engagement to help evolve success measurements and foster a culture of continuous improvement.
Our Commitment to Culture
At Selene, our goal is to continuously foster an environment of belonging built on learning from and sharing perspectives with one another. With a "People First" mindset, we strive for equality in how we attract talent, develop our people, and celebrate one another. We encourage qualified individuals to apply for our opportunities regardless of race, gender, sexual orientation, disability status, religion, ethnicity, national origin, and all other dynamic facets that make us different.
Application Instructions
If you want to make a difference and join a team that values creativity and positivity, Selene is the place for you. We invite you to apply and become part of our mission to transform the mortgage ecosystem.
Work location
Work model: On-site
Similar Job Opportunities
Skills, education and keywords
Skills: Mortgage Servicing, Contact Center, Loss Mitigation, Short Sales, Loan Modifications, Refinances, Deeds In Lieu, Alternative Dispositions, Reinstatements, Repayment Plans.
Education: Bachelor's degree preferred or commensurate experience.
Frequently asked questions about Supervisor - Specialty Loan Advisor Group Contact Center at Selene Diligence LLC
What does a Supervisor - Specialty Loan Advisor Group Contact Center at Selene Diligence LLC do?expand_more
A Supervisor - Specialty Loan Advisor Group Contact Center at Selene Diligence LLC is responsible for the following: Supervise Special Loans Teams within the Contact Center; Coach direct reports and manage team performance to meet KPIs; Handle escalated customer concerns and priority loans via voice and digital channels; and Develop and maintain department policies and procedures.
What are the requirements for this Supervisor - Specialty Loan Advisor Group Contact Center role?expand_more
To qualify for the Supervisor - Specialty Loan Advisor Group Contact Center at Selene Diligence LLC position, applicants should have: Bachelor's degree preferred or commensurate experience; and At least 5 years' experience working within a mortgage servicing contact center.
Where is the Supervisor - Specialty Loan Advisor Group Contact Center role at Selene Diligence LLC located?expand_more
Supervisor - Specialty Loan Advisor Group Contact Center at Selene Diligence LLC is based in 4912, Worth Street, Dallas, Dallas County, Texas, 75214, United States. This is a on-site role.