
This contract role functions as a Tier 2 Deskside Hardware Engineer supporting NSIR end users across multiple locations. The position requires on-site presence to provide 24x7 break-fix support, deploy Windows 10 and 11 devices, and manage asset lifecycles including procurement and disposal. Key responsibilities include utilizing ServiceNow for ticket management, coordinating with Tier 3 teams for upgrades, and maintaining high availability through system maintenance and virtualization practices. The opportunity appeals to candidates seeking hands-on experience with Dell hardware and modern operating systems within a collaborative environment that prioritizes operational efficiency and quality service delivery.


