
The Senior Operations Service Manager serves as the primary customer advocate and liaison for strategic enterprise accounts within Lumen's operations team. Key responsibilities include acting as an escalation point for operational issues, developing custom reporting to track network performance, and directing the implementation of enterprise-level automation and AI solutions. The role also involves leading Service Improvement Plans, coordinating with repair centers for post-mortem analysis, and managing change events that impact assigned customers. This position offers a remote work arrangement within the U.S. and appeals to candidates seeking a collaborative culture focused on teamwork and transparency. The role provides opportunities to mentor peers, drive process improvements, and shape the future of digital connectivity while working with a diverse range of technical resources.






