
The Senior Operations Service Manager role serves as the primary operational liaison for elite enterprise customers within Lumen's global connectivity team. Key responsibilities include acting as the escalation point for complex service issues, developing custom reporting to track network performance, and leading Service Improvement Plans to resolve process gaps. The position also involves directing enterprise-level automation and AI implementation efforts while mentoring junior staff and coordinating cross-functional teams. This remote opportunity appeals to candidates seeking a collaborative culture focused on teamwork and transparency, offering the flexibility to work from home while driving lasting impact on customer success and operational scalability.











