Jobs at Genesis

This Lead Engineer role within CCaaS Operations focuses on designing and implementing advanced cloud contact center solutions for federal and defense sectors. The position involves leading end-to-end project lifecycles, integrating AI technologies like Amazon Bedrock and Genesys Cloud, and managing complex routing, IVR, and analytics systems. Key responsibilities include mentoring junior developers, translating technical concepts for non-technical stakeholders, and ensuring network resilience through TCP/IP and VoIP expertise. The role appeals to candidates seeking to work with cutting-edge conversational AI in a mission-driven environment. It requires a Public Trust clearance and offers the opportunity to shape scalable, resilient architectures while collaborating with cross-functional IT teams.

This full-time Lead Engineer role within CCaaS Operations focuses on designing and implementing advanced cloud contact center solutions for federal and defense clients. The position involves leading the end-to-end implementation of platforms like Amazon Connect and Genesys, integrating AI technologies such as generative models, and managing complex routing, IVR, and analytics systems. Key responsibilities include mentoring junior developers, translating technical concepts for non-technical stakeholders, and ensuring network resilience through TCP/IP and VoIP expertise. The role offers the opportunity to work with cutting-edge conversational AI in a mission-driven environment while requiring a Public Trust clearance. The position is based on-site with potential for off-hours support during critical incidents.

This Customer Experience Technology Business Consultant role at Accenture Song focuses on transforming client customer service operations through strategic technology and design. The position involves evaluating current service offerings to identify gaps, defining implementation roadmaps, and leading teams to redesign organizational structures and technology capabilities. Key responsibilities include advising on customer-centric metrics, collaborating with designers and analysts to generate insights, and integrating GenAI and cloud-based service platforms. The role appeals to professionals seeking to work within a fast-paced, agile environment that values creative problem-solving and thought leadership. It offers opportunities to build long-term client partnerships and mentor junior team members. The position requires up to 50% travel and is based near an approved office location.

The Workforce Forecast Analyst role supports the Workforce Management team within a remote healthcare operations environment. The position focuses on developing accurate staffing plans and workload forecasts for contact centers and back-office functions to optimize resource allocation. Key responsibilities include generating daily and weekly demand forecasts, analyzing operational metrics like volume and handle time, and collaborating with cross-functional teams to align hiring strategies with business goals. This opportunity appeals to candidates seeking to drive operational efficiency and improve consumer experiences within a caring community. The role offers full remote flexibility with occasional travel for training, providing a stable schedule and a culture dedicated to whole-person wellness and continuous improvement.

The Customer Experience CCAAS Technology Lead role at Accenture Song involves leading end-to-end delivery of large-scale contact center and cloud-based service solutions for global clients. Key responsibilities include developing comprehensive transformation strategies, managing onshore and offshore project teams, and driving platform migration and rollout initiatives. The position requires aligning technology capabilities with business goals while fostering strong relationships with senior stakeholders. This opportunity appeals to professionals seeking to work within a collaborative, experience-focused culture that prioritizes innovation and meaningful client impact. The role is based near an approved office location with travel required for client support, offering a dynamic environment for those passionate about digital transformation and strategic leadership.

The Customer Experience CCAAS Technology Lead role at Accenture Song involves leading end-to-end delivery of large-scale contact center and cloud-based service solutions for global clients. Key responsibilities include developing comprehensive transformation strategies, managing platform migration and rollout execution, and overseeing Agile project lifecycles with onshore and offshore teams. The position requires strong stakeholder engagement to align technology capabilities with business goals and drive organizational change. This opportunity appeals to professionals seeking a client-facing role within a disruptive, experience-focused agency that values innovation and creative problem-solving. The role offers the chance to work with cutting-edge technologies like AWS and Genesys while contributing to meaningful brand experiences. Primary residency is required within 90 minutes of an approved office, with travel as needed for client support.

This Business Systems Analyst role serves as a strategic liaison between business units, technology teams, and support groups within the proposal lifecycle. The position involves analyzing RFP requirements to define technical solutions and cost models, while documenting functional designs and user manuals. Key responsibilities include translating complex requirements into labor estimates, identifying project risks, and collaborating with developers to establish scope and assumptions. The role appeals to candidates seeking a dynamic environment where they can leverage expertise in cloud infrastructure and contact center technologies to drive process improvements. The position requires strong critical thinking and communication skills to navigate a fast-paced, matrixed organization and deliver data-driven insights.

This AWS Amazon Connect Sales Architect role within Accenture's AWS Practice focuses on leading enterprise contact center modernization and cloud transformation initiatives. The position involves overseeing the end-to-end design, architecture, and delivery of scalable Amazon Connect solutions while managing cross-functional teams and complex client engagements. Key responsibilities include driving business development through proposal responses, mentoring technical staff, and ensuring alignment with strategic business goals across diverse market units. The role offers an appealing opportunity to work with the world's largest enterprises on cutting-edge serverless and cloud technologies within a collaborative, high-impact environment. While the position may require travel ranging from zero to one hundred percent depending on client needs, it provides a platform for significant professional growth and the chance to shape the future of customer experience at scale.

The AWS Amazon Connect Sales Architect role at Accenture leads the design and delivery of enterprise-grade contact center transformations within the company's premier AWS Practice. Key responsibilities include overseeing end-to-end solution architecture using Amazon Connect, Lambda, and Lex, while managing cross-functional teams to drive complex cloud projects. The position also involves leading business development efforts by responding to client RFPs and mentoring talent to expand the practice's capabilities. This opportunity appeals to seasoned leaders seeking to work with the world's largest enterprises on cutting-edge cloud initiatives within a collaborative, innovative environment. The role offers significant professional growth and the chance to shape the future of customer experience, with travel requirements varying based on client needs.

This AWS Amazon Connect Sales Architect role within Accenture's AWS Practice focuses on leading enterprise-level contact center modernization and cloud transformation initiatives. The position involves overseeing the end-to-end design, architecture, and delivery of scalable Amazon Connect solutions while managing cross-functional teams and complex client engagements. Key responsibilities include driving business development through proposal responses, mentoring technical staff, and ensuring alignment with strategic business goals across diverse market units. The role offers an appealing opportunity to work with the world's largest enterprises on cutting-edge serverless and cloud technologies within a collaborative, innovation-driven environment. While the position requires significant travel ranging from zero to one hundred percent depending on client needs, it provides a platform for professionals to advance their careers alongside top-tier AWS experts and contribute to large-scale operational transformations.