
This Group Fulfillment role within Gusto's Operations team serves as the critical link between small business customers and health insurance carriers to ensure accurate and timely coverage activation. The position involves managing end-to-end enrollment processes, navigating carrier-specific portals, and verifying eligibility data to maintain compliance and accuracy. Key responsibilities include collaborating with customer-facing teams to resolve information gaps and leveraging AI tools to optimize workflow efficiency. The role appeals to detail-oriented professionals who value precision and want to make a tangible impact on the lives of small business owners. The position operates on a hybrid basis, requiring attendance in the Denver, San Francisco, or New York office two to three days per week, while fostering a culture of digital fluency and collaborative problem-solving.












