
The Front Desk Agent/Concierge role serves as the primary point of contact for guests, managing check-in and check-out procedures while providing comprehensive information about hotel amenities and local attractions. Key responsibilities include coordinating room assignments for VIPs and special requests, handling all telephone communications, and balancing the daily cash bank with accuracy. The position requires strong interpersonal skills to resolve guest inquiries regarding dining, transportation, and events while maintaining strict key and credit control policies. This opportunity appeals to individuals who thrive in a fast-paced, guest-focused environment and value professional development through cross-departmental collaboration. The role is based on-site at the hotel front desk with standard shift rotations.






