Front Desk Agent/Concierge
Not Disclosed•Full-TimeOn-site
location_onRobert Mills Manor, 1, Wilson Street, King Street Fashion District, Harleston Village, Charleston, Charleston County, South Carolina, 29401, United States
About the Role
The Front Desk Agent/Concierge serves as the welcoming face of the hotel, responsible for delivering high-quality guest services from arrival to departure. This role is essential for ensuring a seamless experience, managing the front desk operations, and acting as a knowledgeable resource for both hotel facilities and the surrounding area.
In this position, you will be the primary point of contact for guests, handling registration and check-out procedures with confidence and professionalism. Your day involves coordinating room assignments for VIPs, repeat guests, and those with special requests, while also managing PBX operations, mail, and message services. You will serve as a local expert, assisting guests with arrangements for dining, entertainment, transportation, and cultural activities, ensuring every interaction leaves a lasting positive impression.
Collaboration is key to success in this role. You will maintain constant communication with Sales, Housekeeping, Bell Staff, and Valet to coordinate services and maximize guest satisfaction. Additionally, you will be responsible for maintaining accurate records of all guest arrangements, managing daily shift banks, and adhering to strict key control and credit policies.
Hiring Process
Candidates selected for this position will be expected to demonstrate strong organizational skills, the ability to operate property management systems, and a commitment to quality service. The role requires a high school diploma or GED, along with at least six months of related experience or training.
Equal Opportunity
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. We are committed to providing a supportive work environment for all employees.
Work location
Work model: On-site
Robert Mills Manor, 1, Wilson Street, King Street Fashion District, Harleston Village, Charleston, Charleston County, South Carolina, 29401, United States
Charleston, South Carolina
Key Responsibilities
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Similar Job Opportunities
Skills, education and keywords
Skills: Property Management System, PBX System.
Education: High school diploma or GED required.
Frequently asked questions about Front Desk Agent/Concierge at Charlestowne Hotels
What does a Front Desk Agent/Concierge at Charlestowne Hotels do?expand_more
A Front Desk Agent/Concierge at Charlestowne Hotels is responsible for the following: Open, secure, and balance the daily shift bank including cash and credit transactions; Maintain accurate records of lost and found articles and submit reports; Monitor room availability and review daily selling status using yield management systems; and Coordinate room assignments for VIPs, repeat guests, and special requests.
What are the requirements for this Front Desk Agent/Concierge role?expand_more
To qualify for the Front Desk Agent/Concierge at Charlestowne Hotels position, applicants should have: High school diploma or GED; 6 months to 1 year related experience; Ability to operate Property Management System; and Ability to use PBX system.
Where is the Front Desk Agent/Concierge role at Charlestowne Hotels located?expand_more
Front Desk Agent/Concierge at Charlestowne Hotels is based in Robert Mills Manor, 1, Wilson Street, King Street Fashion District, Harleston Village, Charleston, Charleston County, South Carolina, 29401, United States. This is a on-site role.