Front Desk Agent- 3-11 PM shift
Not Disclosed•Full-TimeOn-site
location_on100, North Claiborne Avenue, Storyville, New Orleans, Orleans Parish, Louisiana, 70112, United States
About the Role
As a Front Desk Agent, you serve as the welcoming face of our hotel, ensuring every guest experiences a seamless and memorable stay. You are responsible for delivering high-quality guest services, from the moment they arrive for registration to their final check-out. Your role is vital in maintaining our hospitality standards, where eye contact, a warm smile, and polite conversation set the tone for the entire guest experience.
Day in the Life
Your day begins by preparing for a busy shift, reviewing room availability, and checking the selling status of the hotel using our yield management system. You will conduct pre-assignments for VIPs, repeat guests, and those with special requests, ensuring their needs are met before they even arrive. Throughout your shift, you will manage the front desk with confidence and professionalism, handling check-ins and check-outs while balancing the daily shift bank and verifying all cash, check, and credit card transactions.
Beyond the desk, you act as a local expert, knowledgeable about area services, attractions, and events to assist guests with concierge-style inquiries. You will also manage PBX operations, answer phone calls promptly, and handle mail and message services. Accuracy is key, as you will follow established key control policies, credit policies, and fire and emergency procedures. By coordinating with other departments, you ensure that all hotel services are aligned to provide the best in guest satisfaction.
Work location
Work model: On-site
100, North Claiborne Avenue, Storyville, New Orleans, Orleans Parish, Louisiana, 70112, United States
New Orleans, Louisiana
Key Responsibilities
- check_circleManage PBX operations and answer all phone calls promptly
- check_circlePerform daily accounting procedures and balance the shift bank
- check_circleConduct pre-assignment of hotel rooms including VIPs and special requests
- check_circleMonitor room availability and review daily selling status using yield management
- check_circleCoordinate with other departments to ensure guest satisfaction
- check_circleAssist guests with local area information and concierge services
- check_circleFollow key control policies and credit verification procedures
- check_circleSubmit lost and found reports and maintain accurate records
- check_circleConduct hotel guest check-in and check-out procedures professionally
Requirements
- verifiedHigh school diploma or equivalent
- verifiedSix months to one-year related experience
- verifiedAbility to operate Property Management System
- verifiedAbility to use PBX system
Similar Job Opportunities
Skills, education and keywords
Skills: Property Management System, PBX System.
Education: High school diploma or equivalent required.
Frequently asked questions about Front Desk Agent- 3-11 PM shift at Tandem Hospitality Group
What does a Front Desk Agent- 3-11 PM shift at Tandem Hospitality Group do?expand_more
In this Front Desk Agent- 3-11 PM shift at Tandem Hospitality Group role, you will manage pbx operations and answer all phone calls promptly; perform daily accounting procedures and balance the shift bank; conduct pre-assignment of hotel rooms including vips and special requests; and monitor room availability and review daily selling status using yield management.
What are the requirements for this Front Desk Agent- 3-11 PM shift role?expand_more
Tandem Hospitality Group is looking for candidates who meet the following requirements: High school diploma or equivalent; Six months to one-year related experience; Ability to operate Property Management System; and Ability to use PBX system.
Where is the Front Desk Agent- 3-11 PM shift role at Tandem Hospitality Group located?expand_more
Front Desk Agent- 3-11 PM shift at Tandem Hospitality Group is based in 100, North Claiborne Avenue, Storyville, New Orleans, Orleans Parish, Louisiana, 70112, United States. This is a on-site role.
Is this Front Desk Agent- 3-11 PM shift job remote, hybrid, or on-site?expand_more
Tandem Hospitality Group has listed this Front Desk Agent- 3-11 PM shift role as on-site.
How much experience is required for this Front Desk Agent- 3-11 PM shift role?expand_more
Candidates for Front Desk Agent- 3-11 PM shift at Tandem Hospitality Group should have entry level.
What skills do you need for the Front Desk Agent- 3-11 PM shift role at Tandem Hospitality Group?expand_more
Key skills for Front Desk Agent- 3-11 PM shift at Tandem Hospitality Group include Property Management System; and PBX System.
What education is required for Front Desk Agent- 3-11 PM shift at Tandem Hospitality Group?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Front Desk Agent- 3-11 PM shift role belong to?expand_more
Front Desk Agent- 3-11 PM shift at Tandem Hospitality Group is part of the hospitality & catering job category on Recrutus.