Front Desk Agent
Not Disclosed•Full-TimeOn-site
location_onFred Kane Drive, Monterey County, California, 93955, United States
About the Role
The Front Desk Agent serves as the welcoming face of the hotel, responsible for greeting and registering guests while ensuring their overall comfort and well-being. This role is dedicated to delivering four-diamond service, creating a memorable experience from the moment a guest arrives until their departure.
Day in the Life
You will be the hub of guest communication, handling check-in procedures, settling accounts, and managing incoming calls with discretion and professionalism. Your day involves providing knowledgeable recommendations on local attractions and dining, assisting with concierge services, and logging guest requests to ensure they are fulfilled. You will act as the primary information source, maintaining complete knowledge of hotel features, room types, rates, and daily operations to assist both guests and internal teams.
The Ideal Candidate
We are looking for a friendly, energetic, and personable individual with a genuine passion for customer service. The successful candidate will possess strong interpersonal skills, thriving in a team environment while building great relationships with coworkers. You will approach every encounter with an attentive, courteous, and service-oriented mindset, utilizing authentic listening skills to understand and clarify concerns.
In this fast-paced setting, you must be able to multi-task effectively, embrace new information quickly, and incorporate feedback to improve your performance. Strong problem-solving abilities and the capacity to perform various physical tasks are essential. You will also need to maintain strict confidentiality of information and demonstrate excellent written and verbal communication skills.
Work Environment
This position requires a flexible schedule that may include nights, weekends, and holidays based on operational needs. You will work in a safe, secure environment, adhering to all hotel safety procedures to ensure the well-being of guests and employees.
Application Instructions
Candidates should highlight their hospitality experience and demonstrate their ability to work effectively in a team-oriented, high-energy environment.
Work location
Work model: On-site
Fred Kane Drive, Monterey County, California, 93955, United States
California
Key Responsibilities
- check_circleCommunicate with other departments in a professional manner
- check_circleProvide recommendations on local attractions and restaurants to guests
- check_circleAccess the hotel property management system to manage operations
- check_circleAssist with concierge services and communicate hotel amenities to guests
- check_circleGreet guests in a friendly manner and follow check-in procedures
- check_circleLog guest service requests and follow through to ensure they are met
- check_circleHandle incoming telephone calls and guest communications discreetly
- check_circleProcess payments and post transactions accurately to guest accounts
Requirements
- verifiedHigh School Diploma or equivalent
- verifiedProficiency in Microsoft Word, Excel, Outlook, and PowerPoint
- verifiedMinimum two (2) years Hospitality experience preferred
Nice to Have
Minimum two (2) years Hospitality experience
Similar Job Opportunities
Skills, education and keywords
Skills: Excel, Outlook, Powerpoint, Opera.
Education: High School Diploma or equivalent required.
Frequently asked questions about Front Desk Agent at Portola Hotel & Spa at Monterey Bay
What does a Front Desk Agent at Portola Hotel & Spa at Monterey Bay do?expand_more
In this Front Desk Agent at Portola Hotel & Spa at Monterey Bay role, you will communicate with other departments in a professional manner; provide recommendations on local attractions and restaurants to guests; access the hotel property management system to manage operations; and assist with concierge services and communicate hotel amenities to guests.
What are the requirements for this Front Desk Agent role?expand_more
Portola Hotel & Spa at Monterey Bay is looking for candidates who meet the following requirements: High School Diploma or equivalent; Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint; and Minimum two (2) years Hospitality experience preferred.
Where is the Front Desk Agent role at Portola Hotel & Spa at Monterey Bay located?expand_more
Front Desk Agent at Portola Hotel & Spa at Monterey Bay is based in Fred Kane Drive, Monterey County, California, 93955, United States. This is a on-site role.
Is this Front Desk Agent job remote, hybrid, or on-site?expand_more
Portola Hotel & Spa at Monterey Bay has listed this Front Desk Agent role as on-site.
How much experience is required for this Front Desk Agent role?expand_more
Front Desk Agent at Portola Hotel & Spa at Monterey Bay typically requires 2+ years of relevant experience at the entry level level.
What skills do you need for the Front Desk Agent role at Portola Hotel & Spa at Monterey Bay?expand_more
Key skills for Front Desk Agent at Portola Hotel & Spa at Monterey Bay include Excel; Outlook; Powerpoint; and Opera.
What education is required for Front Desk Agent at Portola Hotel & Spa at Monterey Bay?expand_more
Educational requirements for this role: High School Diploma or equivalent required.
What category does the Front Desk Agent role belong to?expand_more
Front Desk Agent at Portola Hotel & Spa at Monterey Bay is part of the hospitality & catering job category on Recrutus.
About Portola Hotel & Spa at Monterey Bay
The Portola Hotel & Spa at Monterey Bay operates as a prominent hospitality venue in Monterey, California. Located in downtown Monterey, the property places guests within walking distance of Fisherman's Wharf, Cannery Row, and the Monterey Bay Aquarium. As one of the first LEED Certified hotels on the Central Coast, the facility combines AAA Four Diamond service with a commitment to environmental sustainability. The 60,000-square-foot flexible meeting space is shared with the adjacent Monterey Conference Center, supporting large-scale events alongside 379 newly renovated guest rooms.
Accommodations reflect the coastal influence of the region, featuring contemporary wood furnishings, sustainable mattresses, and hypoallergenic bedding. Many rooms include private balconies offering views of the ocean, garden terraces, cityscapes, or the pool. Bathrooms are designed with spacious marble finishes and eco-friendly amenities. The hotel serves families and pet owners, positioning itself as a premier destination for travelers seeking comfort near major attractions, shopping, and dining options. The property has been recognized by Condé Nast Traveler readers as one of the Top Twenty Hotels in Northern California.
Browse more roles: All Portola Hotel & Spa at Monterey Bay jobs, hospitality & catering jobs on Recrutus.