Front Desk Agent
Not Disclosed•Full-TimeOn-site
location_on301, Union Street, Central Business District, Belltown, Seattle, King County, Washington, 98101, United States
About the Team
At Columbia Hospitality, our people are our purpose and our brand is our people. We are a tight-knit, inclusive, values-driven team ignited from the inside to succeed on the outside. Our collective drive is fueled by Maya Angelou's famous statement: "People never forget how you made them feel." We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us, striving to leave a positive lasting impression on everyone we meet.
About the Role
As a Front Desk Agent at the Inn at Virginia Mason/Baroness Hotel, you will be the heartbeat of our guest experience. No two days are the same in this fast-paced and dynamic environment. You will thrive as a master multitasker and "Memory Maker," delighting guests, solving problems, and making their day unforgettable.
Your day-to-day involves efficiently handling check-in and check-out processes, managing room credits and keys, and resolving guest issues with discretion and professionalism. You will support the Guest Services and Front Office team by creating unique and meaningful experiences that ensure guests can't wait to return. Whether you are familiarizing guests with property services, making restaurant and activity reservations, or operating the PBX and radio paging systems, your goal is to execute our brand promise of Creating Exceptional Experiences.
Our Culture & Values
We are a people-first organization that values a "Culture Add" by creating space for fresh perspectives. Our values-based culture (#OMGLIFE) encourages us to have each other's backs. We believe in fun, growth, and philanthropy, offering opportunities to participate in committees focused on Diversity, Equity, and Inclusion, as well as "Columbia Cares" volunteer initiatives.
Hiring Process & Application
Do you feel excited about this role but your past experience doesn't align perfectly with every qualification listed? At Columbia Hospitality, we are dedicated to building a diverse, inclusive, and authentic workplace. We encourage you to apply anyways; you may just be the right candidate for this or other roles.
Equal Opportunity
Columbia Hospitality is an equal opportunity employer. We are dedicated to building a diverse, inclusive, and authentic workplace and consider qualified applicants regardless of background.
Work location
Work model: On-site
301, Union Street, Central Business District, Belltown, Seattle, King County, Washington, 98101, United States
Seattle, Washington
Key Responsibilities
- check_circleEstablish appropriate credit at check-in and familiarize guests with property services
- check_circleMake restaurant, transportation, activity, and entertainment reservations on behalf of guests
- check_circleConduct follow-up with guests and team members to ensure issue resolution
- check_circleSupport the Front Office team with financial and service-related tasks
- check_circleEfficiently handle guest check-in and check-out processes including room credits and key issuance
- check_circleResolve guest issues and conflicts while balancing guest needs with business objectives
- check_circleOperate PBX and radio paging systems according to established procedures
Requirements
- verifiedPrevious hospitality or customer service experience preferred
- verifiedPrevious experience in cash handling preferred
- verifiedPrevious experience in Point of Sale system preferred
- verifiedStrong written and verbal communication skills required
Nice to Have
Previous hospitality or customer service experience. Previous experience in cash handling and computerized Point of Sale system.
Benefits & Perks
check_circleCommuter/Parking Allowancecheck_circleGet Paid Daily (Make any day payday)check_circlePaid Time off & Holiday Paycheck_circleMedical, Dental, Vision, and Disability insurance401K retirement plan
Similar Job Opportunities
Frequently asked questions about Front Desk Agent at Columbia Hospitality
What does a Front Desk Agent at Columbia Hospitality do?expand_more
Day-to-day, the Front Desk Agent at Columbia Hospitality will establish appropriate credit at check-in and familiarize guests with property services; make restaurant, transportation, activity, and entertainment reservations on behalf of guests; conduct follow-up with guests and team members to ensure issue resolution; and support the front office team with financial and service-related tasks.
What are the requirements for this Front Desk Agent role?expand_more
Columbia Hospitality is looking for candidates who meet the following requirements: Previous hospitality or customer service experience preferred; Previous experience in cash handling preferred; Previous experience in Point of Sale system preferred; and Strong written and verbal communication skills required.
Where is the Front Desk Agent role at Columbia Hospitality located?expand_more
Front Desk Agent at Columbia Hospitality is based in 301, Union Street, Central Business District, Belltown, Seattle, King County, Washington, 98101, United States. This is a on-site role.
Is this Front Desk Agent job remote, hybrid, or on-site?expand_more
Columbia Hospitality has listed this Front Desk Agent role as on-site.
How much experience is required for this Front Desk Agent role?expand_more
Candidates for Front Desk Agent at Columbia Hospitality should have entry level.
What skills do you need for the Front Desk Agent role at Columbia Hospitality?expand_more
Key skills for Front Desk Agent at Columbia Hospitality include Property Management System; PBX; Radio Paging System; Point Of Sale System; and Cash Handling.
What category does the Front Desk Agent role belong to?expand_more
Front Desk Agent at Columbia Hospitality is part of the hospitality & catering job category on Recrutus.