Front Desk Agent
Not Disclosed•Full-TimeOn-site
location_on5th Street, Downtown Santa Monica, Santa Monica, Los Angeles County, California, 90401, United States
About Shore Hotel
Shore Hotel is dedicated to delivering outstanding guest service while maintaining financial profitability. Our mission centers on creating a personable and enjoyable experience for every visitor, ensuring that each stay is memorable and welcoming.
About the Role
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. This role is vital to our continued efforts to provide exceptional hospitality. You will manage the check-in and check-out processes, ensuring accuracy in room assignments, rates, and electronic key coding. Beyond administrative tasks, you will act as a local guide, sharing knowledge about hotel amenities, packages, and the surrounding area to help guests maximize their experience.
In this fast-paced environment, you will be expected to utilize up-selling techniques to promote hotel services and resolve guest inquiries or complaints with a friendly, efficient, and diplomatic approach. Your day will involve maintaining open lines of communication with managers and other departments, handling cash and credit transactions with integrity, and ensuring the front desk remains fully stocked and operational. You will work collaboratively with bell staff and PBX operators to ensure seamless service delivery.
Hiring Process
Our post-offer background check process includes a background check via HireRight and a drug screen. We also participate in E-Verify to ensure compliance with employment regulations.
Our Culture & Commitment
We are an Equal Opportunity Employer. Shore Hotel fosters a culture built on honesty, integrity, and humility, where every employee is treated with respect regardless of position. We are committed to diversity and equality, encouraging innovation and collaboration to find the best solutions for our customers and the company. We believe in maintaining a professional, supportive environment where open communication thrives.
Work location
Work model: On-site
5th Street, Downtown Santa Monica, Santa Monica, Los Angeles County, California, 90401, United States
Santa Monica, California
Key Responsibilities
- check_circleAnswer guest inquiries and provide information on hotel services, rates, and local area
- check_circleUse up-selling techniques to promote hotel services and maximize room occupancy
- check_circleResolve guest complaints and issues in a timely and friendly manner
- check_circleReview occupancy and daily arrivals to identify potential room activity problems
- check_circleLog and deliver messages, packages, and mail in a timely and professional manner
- check_circleMaintain front desk stock levels and ensure required par levels of supplies
- check_circleGreet guests and perform check-in processes including room selection and key coding
- check_circleOperate radios efficiently to communicate with hotel staff and maintain department etiquette
- check_circleEnsure accurate cash handling and compliance with hotel credit policies
- check_circleComplete daily reports and ensure agents finish required checklists
- check_circleAssist guests with check-out by processing payments and handling cash transactions
Requirements
- verifiedAt least 1 year of progressive experience in a Guest Services role
- verifiedAssociate's or Bachelor's degree in business, management, or hospitality or related field or equivalent of 3 years relevant work experience
- verifiedProficient in Microsoft Word, Excel, PowerPoint, and Outlook
- verifiedExperience in Opera helpful
- verifiedMust be able to pass background check and drug-screen
- verifiedMust participate in E-Verify
Nice to Have
Hotel experience. Experience in Opera.
Benefits & Perks
check_circleMedical, Dental and Vision Insurance to all eligible employeescheck_circleCompany-paid life insurance of $25,000 to all eligible employeescheck_circleMatching 401K Retirement Savings Plan (up to 5% of the employee's contribution)check_circleSeven paid holidaysSick pay when eligible
