Guest Services Agent
Not Disclosed•Full-TimeOn-site
location_onMonroe County, Florida, United States
About Highgate
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
About the Role
Welcome to Key West — more a state of mind than a place. If you've been, you know. If not, get ready. There's nothing quite like it. At the gateway to the island, Blue Flamingo brings bold design, elevated amenities, and vibrant experiences to life. With 245 stylish rooms, two lively pools with luxe cabanas, and two unique dining spots, it's the perfect blend of playful and refined.
As a Guest Service Agent at Blue Flamingo, you will be the face of our property, providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout. You will play a vital role in maximizing room revenue and occupancy while ensuring every guest interaction reflects the high standards of Highgate Hotels. Your day will involve greeting guests, managing reservations, handling inquiries about local dining and entertainment, and ensuring the seamless operation of the front desk. You will be part of a team dedicated to creating memorable experiences in a vibrant, tropical setting.
Equal Opportunity
Highgate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Work location
Work model: On-site
Monroe County, Florida, United States
Florida
Key Responsibilities
- check_circleGreet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards
- check_circleHandle check-ins and checkouts in a friendly, efficient and courteous manner
- check_circleAssist guests with safe deposit boxes and provide emergency procedure support
- check_circleMaintain a clean work area and complete shift checklist tasks efficiently
- check_circleLog and deliver packages, mail, and messages to guests and meeting rooms
- check_circleOperate the PBX console, front desk computer system, and two-way radio
- check_circleBalance cash handling, prepare shift paperwork, and complete closing reports
- check_circleAnswer guest inquiries about hotel services, facilities, dining, and transportation
- check_circleManage room reservations, rate quoting, and package sales to maximize revenue
Requirements
- verifiedHigh School diploma or equivalent
- verifiedComputer experience required
Nice to Have
College course work in a related field. Experience in a hotel or related field. Customer service experience.
Similar Job Opportunities
Skills, education and keywords
Skills: PBX Console, Front Desk Computer System, Two-Way Radio, Cash Handling, Credit Policies, Hospitality Terminology, Emergency Procedures, Customer Services.
Education: High School diploma or equivalent required.
Frequently asked questions about Guest Services Agent at Highgate
What does a Guest Services Agent at Highgate do?expand_more
Day-to-day, the Guest Services Agent at Highgate will greet and welcome all guests approaching the front desk in accordance with highgate hotel standards; handle check-ins and checkouts in a friendly, efficient and courteous manner; assist guests with safe deposit boxes and provide emergency procedure support; and maintain a clean work area and complete shift checklist tasks efficiently.
What are the requirements for this Guest Services Agent role?expand_more
Highgate is looking for candidates who meet the following requirements: High School diploma or equivalent; and Computer experience required.
Where is the Guest Services Agent role at Highgate located?expand_more
Guest Services Agent at Highgate is based in Monroe County, Florida, United States. This is a on-site role.
Is this Guest Services Agent job remote, hybrid, or on-site?expand_more
Highgate has listed this Guest Services Agent role as on-site.
How much experience is required for this Guest Services Agent role?expand_more
Candidates for Guest Services Agent at Highgate should have entry level.
What skills do you need for the Guest Services Agent role at Highgate?expand_more
Key skills for Guest Services Agent at Highgate include PBX Console; Front Desk Computer System; Two-Way Radio; Cash Handling; Credit Policies; Hospitality Terminology; Emergency Procedures; and Customer Services.
What education is required for Guest Services Agent at Highgate?expand_more
Educational requirements for this role: High School diploma or equivalent required.
What category does the Guest Services Agent role belong to?expand_more
Guest Services Agent at Highgate is part of the hospitality & catering job category on Recrutus.