Front Desk and PBX Clerk — NV at PENN Entertainment

About PENN Entertainment

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry where the days and nights are fast-paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting, and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability—for our community, our team members, our vendors, and our planet.

About the Role

You will join a company that cares about your career growth and will help you get the support you need to expand your possibilities. This role is a key part of our guest experience, requiring you to greet guests with a smile and pleasant disposition while ensuring a positive professional image at all times.

Your day will involve managing guest interactions, from answering calls and directing inquiries to assisting with room reservations and group sales efforts. You will also play a vital role in our loyalty ecosystem by establishing accurate accounts for players, explaining the MyChoice program, and answering questions about our facilities, dining, and events. As a uniformed team member, you will maintain a neat and clean environment in the hotel lobby and ensure all cash and accounting paperwork is handled with precision.

Career Growth & Culture

We are dedicated to empowering our team members to grow, thrive, and advance in their careers. Our competitive Total Rewards package includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits, such as day-one medical coverage, 401(k) matching, and annual performance bonuses, may vary by position.

Click Learn more on recrutus.com to discover how we empower team members to grow, thrive, and advance in their careers.

Equal Opportunity Employer

We are an Equal Opportunity Employer committed to building a diverse and inclusive workforce.

Work location

Work model: On-site

Elko County, Nevada, United States

Nevada

Key Responsibilities

check_circleGreet guests with a smile and maintain professional appearance standards
check_circleDate-stamp, sort, and rack incoming mail and messages
check_circlePost and correct charges to guest folios and make room reservations
check_circleAssist with group sales efforts and complete assigned reports
check_circleTurn in cash and accounting paperwork using proper procedures
check_circleAssist in training new team members to exceed company standards
check_circleKeep records of room availability and guest accounts manually or by computer
check_circleEstablish player accounts, issue cards, and explain the MyChoice program
check_circleMaintain a neat and clean area including the hotel lobby and supply stock
check_circleAnswer incoming calls, direct them to proper extensions, and make paging announcements

Requirements

verifiedHigh School Diploma or equivalent preferred
verifiedPrior cash handling experience preferred
verifiedPrior experience with computer required
verifiedMust be 17 years of age

Nice to Have

High School Diploma or equivalent. Prior cash handling experience. Experience with POS, data entry, Microsoft Programs, Windows, and internet.

Benefits & Perks

check_circleDay-one medical coveragecheck_circle401(k) matchingcheck_circleAnnual performance bonuscheck_circleWellness programs for financial, physical, and mental well-beingPaid time off earned according to local policy

Skills, education and keywords

Skills: Pos, Data Entry, Microsoft Programs, Windows, Internet.

Education: High School Diploma or equivalent preferred.

Frequently asked questions about FRONT DESK & PBX CLERK at PENN Entertainment, Inc

What does a FRONT DESK & PBX CLERK at PENN Entertainment, Inc do?expand_more

In this FRONT DESK & PBX CLERK at PENN Entertainment, Inc role, you will greet guests with a smile and maintain professional appearance standards; date-stamp, sort, and rack incoming mail and messages; post and correct charges to guest folios and make room reservations; and assist with group sales efforts and complete assigned reports.

What are the requirements for this FRONT DESK & PBX CLERK role?expand_more

To qualify for the FRONT DESK & PBX CLERK at PENN Entertainment, Inc position, applicants should have: High School Diploma or equivalent preferred; Prior cash handling experience preferred; Prior experience with computer required; and Must be 17 years of age.

Where is the FRONT DESK & PBX CLERK role at PENN Entertainment, Inc located?expand_more

FRONT DESK & PBX CLERK at PENN Entertainment, Inc is based in Elko County, Nevada, United States. This is a on-site role.

Is this FRONT DESK & PBX CLERK job remote, hybrid, or on-site?expand_more

PENN Entertainment, Inc has listed this FRONT DESK & PBX CLERK role as on-site.

How much experience is required for this FRONT DESK & PBX CLERK role?expand_more

Candidates for FRONT DESK & PBX CLERK at PENN Entertainment, Inc should have entry level.

What skills do you need for the FRONT DESK & PBX CLERK role at PENN Entertainment, Inc?expand_more

Key skills for FRONT DESK & PBX CLERK at PENN Entertainment, Inc include Pos; Data Entry; Microsoft Programs; Windows; and Internet.

What education is required for FRONT DESK & PBX CLERK at PENN Entertainment, Inc?expand_more

Educational requirements for this role: High School Diploma or equivalent preferred.

What category does the FRONT DESK & PBX CLERK role belong to?expand_more

FRONT DESK & PBX CLERK at PENN Entertainment, Inc is part of the hospitality & catering job category on Recrutus.

FRONT DESK & PBX CLERK