Guest Service Agent
Not Disclosed•Full-TimeOn-site
location_onPlanifyr
About the Role
The Guest Service Agent serves as the primary contact for all guests throughout their stay, ensuring a seamless and welcoming experience from check-in to check-out. This role is the heartbeat of the hotel, acting as the first and last point of contact for visitors. You will be responsible for managing the front desk with precision, handling reservations, processing payments, and resolving any guest inquiries or concerns with exceptional service.
In this position, you will navigate the daily rhythm of hotel operations, from maintaining accurate cash drawers and room status sheets to coordinating with housekeeping and answering guest calls promptly. Your ability to provide high-quality service, maintain a clean and organized lobby, and adhere to safety and security procedures will directly impact the guest's perception of Stonebridge.
Hiring Process
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from May 13, 2026.
Equal Opportunity & Culture
Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Work location
Work model: On-site
Planifyr
Key Responsibilities
- check_circleResolve guest complaints and create incident reports for injuries or issues
- check_circleMaintain lobby and office cleanliness and secure the front desk area
- check_circleAnswer guest calls, take messages, and set wake-up calls
- check_circleOperate front desk and manage guest check-in and check-out processes
- check_circleCoordinate with housekeeping by preparing room status sheets
- check_circleProcess reservations, credit card transactions, and maintain accurate cash drawers
- check_circleProvide guests with information on hotel amenities, rates, and local attractions
Requirements
- verifiedOne year certificate from college or technical school
- verifiedThree to six months related experience and/or training
- verifiedAbility to read and comprehend simple instructions
- verifiedAbility to write simple correspondence
- verifiedAbility to speak English fluently
- verifiedAbility to interpret and perform basic computer and POS system functions
Nice to Have
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Benefits & Perks
check_circleMedical, dental, and vision insurancecheck_circle401(k) matchingcheck_circleWellness supportcheck_circleLife and disability coveragecheck_circleSavings accountscheck_circleTuition aidcheck_circleTravel and lodging perks
Similar Job Opportunities
Skills, education and keywords
Skills: Pos System, English.
Education: One year certificate from college or technical school, or equivalent experience.
Frequently asked questions about Guest Service Agent at Stonebridge
What does a Guest Service Agent at Stonebridge do?expand_more
Day-to-day, the Guest Service Agent at Stonebridge will resolve guest complaints and create incident reports for injuries or issues; maintain lobby and office cleanliness and secure the front desk area; answer guest calls, take messages, and set wake-up calls; and operate front desk and manage guest check-in and check-out processes.
What are the requirements for this Guest Service Agent role?expand_more
To qualify for the Guest Service Agent at Stonebridge position, applicants should have: One year certificate from college or technical school; Three to six months related experience and/or training; Ability to read and comprehend simple instructions; Ability to write simple correspondence; Ability to speak English fluently; and Ability to interpret and perform basic computer and POS system functions.
Where is the Guest Service Agent role at Stonebridge located?expand_more
Guest Service Agent at Stonebridge is based in Planifyr. This is a on-site role.
Is this Guest Service Agent job remote, hybrid, or on-site?expand_more
Stonebridge has listed this Guest Service Agent role as on-site.
How much experience is required for this Guest Service Agent role?expand_more
Guest Service Agent at Stonebridge typically requires 0.25–0.5 years of relevant experience at the entry level level.
What skills do you need for the Guest Service Agent role at Stonebridge?expand_more
Key skills for Guest Service Agent at Stonebridge include Pos System; and English.
What education is required for Guest Service Agent at Stonebridge?expand_more
Educational requirements for this role: One year certificate from college or technical school, or equivalent experience.
What category does the Guest Service Agent role belong to?expand_more
Guest Service Agent at Stonebridge is part of the hospitality & catering job category on Recrutus.