
The Senior Operations Service Manager role serves as the primary operational liaison for elite enterprise customers, acting as a strategic advocate and escalation point for complex service issues. Key responsibilities include leading Service Improvement Plans, defining custom reporting to track network performance, and directing the implementation of enterprise-level automation and AI solutions. The position requires coordinating cross-functional teams to resolve process gaps and mentoring junior staff. This remote opportunity appeals to candidates seeking to shape the future of global connectivity within a culture built on teamwork and transparency, offering the flexibility to work from home while driving lasting impact for high-value clients.











