Supervisor, Field Service
Not Disclosed•Full-TimeOn-site
location_onOn-site
About Us
How many companies can say they've been in business for over 179 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting-edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change.
We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone. Make a difference, come join the team!
About the Role
The Field Service Supervisor (FSS) serves as a vital leader within the Carl Zeiss Meditec organization, supervising Field Service Engineers (FSEs) to ensure excellence in work assignments, expense control, and customer satisfaction. This role is designed to drive the profitability, productivity, and efficiency of a specific territory, acting as the bridge between technical execution and business strategy.
In this position, you will manage the workload of your team, handle escalations from both internal and external customers, and collaborate closely with Service Coordinators, Sales Managers, and Distributor Partners. You will represent Carl Zeiss Meditec at tradeshows and conventions, working to achieve high levels of customer satisfaction and service profitability. The role requires a balance of operational oversight and strategic growth, ensuring that the territory operates as a successful individual profit center while fostering the professional development of the engineering team.
Location
This position is located in the Southern US, covering the best places in Arizona, New Mexico, Oklahoma, Texas, Kansas, Arkansas, or Louisiana. The role involves a moderate amount of overnight air and ground travel within the US and internationally for training, meetings, and exhibit support.
Equal Opportunity
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer. We provide Equal Employment Opportunity without unlawful regard to an Applicant's race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy, genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law.
Work location
Work model: On-site
