
The Senior Operations Service Manager role serves as the primary operational liaison for elite enterprise customers, acting as a strategic advocate to ensure service excellence. Key responsibilities include managing escalations, developing custom performance reporting, and leading Service Improvement Plans to resolve process gaps. The position also involves directing enterprise-level automation and AI implementation efforts while coordinating cross-functional teams to maintain operational continuity. This remote opportunity offers the appeal of working with a mission-driven team committed to connecting the world, providing flexibility to thrive while mentoring peers and driving lasting impact for high-value clients.











