Software Support Analyst
Not Disclosed•Full-TimeHybrid
location_onMonroe Harbor, 400, East Monroe Street, Jewelers Row, Loop, Chicago, South Chicago Township, Cook County, Illinois, 60603, United States
About the Team
Midtown is seeking a Software Support Analyst to join our world-class team at our Chicago headquarters. The software support team is based at our HQ office (3611 N Kedzie Ave.) and serves as a critical link to all club locations, ensuring associates have the knowledge and tools to deliver the best possible experience for our members.
Our culture is defined by core values: being kind, winning together, being passionate about helping others, and striving to be better than yesterday. We value a collaborative environment where associates work closely with Infrastructure, Development, and Business Analysis teams to drive efficiency and consistency across our operations.
About the Role
This position is designed to empower club associates by providing high-standard service and training on a variety of software solutions. You will be the go-to expert for member management, food & beverage services, hotel/property management, and spa booking systems. Your work ensures that our financial systems, such as Workday, operate seamlessly alongside our operational tools.
The role involves a hybrid work model based in the Chicago area, requiring you to be in the office two days per week (Monday/Tuesday). While the primary focus is on supporting our Chicago HQ and local clubs, the position may involve limited travel (up to 20%) to other Midtown club locations in the US and Canada when business needs dictate. You will also occasionally work outside normal business hours to meet critical operational requirements.
Hiring Process
Midtown is committed to finding the right fit for our team. Candidates who demonstrate our core values and possess the necessary technical and communication skills will move through our interview process, which focuses on problem-solving abilities and cultural alignment.
Equal Opportunity
Midtown is an Equal Opportunity Employer. We consider qualified applicants regardless of background, ensuring a diverse and inclusive workplace.
Work location
Work model: Hybrid
Monroe Harbor, 400, East Monroe Street, Jewelers Row, Loop, Chicago, South Chicago Township, Cook County, Illinois, 60603, United States
Chicago, Illinois
Key Responsibilities
- check_circleProvide software support to club associates to ensure effective system usage
- check_circleTroubleshoot software problems related to member management and food & beverage solutions
- check_circleDeliver ongoing training on CSI Spectrum, Club Automation, and Silverware systems
- check_circleManage ongoing projects and reprioritize based on system and member needs
- check_circleRecommend improvements to enhance software efficiency and financial system accuracy
- check_circleCollaborate with IT infrastructure, development, and business analysis teams
- check_circleWork with club business units to align practices with corporate policy
- check_circleEvaluate, implement, and train associates on new software features
Requirements
- verifiedBachelor's degree in business, accounting, IT, or equivalent work experience
- verifiedAt least two years of ERP software support experience
- verifiedThree or more years of experience in billing, claims payment, or business payment systems
- verifiedUnderstanding of basic accounting principles
- verifiedIntermediate level experience with spreadsheets, word processing, and database applications
Nice to Have
Knowledge of CSI Spectrum, Club Automation, Silverware, Maestro, or Book4Time. Experience in a membership or club environment.
Benefits & Perks
check_circleComplimentary club membership
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Skills, education and keywords
Skills: Csi Spectrum, Club Automation, Silverware, Maestro, Book4time, Workday, Erp Software Support, Billing, Claims Payment, Business Payment Systems.
Education: Bachelor's degree in business, accounting, IT, or equivalent work experience.
Frequently asked questions about Software Support Analyst at Midtown Athletic Clubs
What does a Software Support Analyst at Midtown Athletic Clubs do?expand_more
Day-to-day, the Software Support Analyst at Midtown Athletic Clubs will provide software support to club associates to ensure effective system usage; troubleshoot software problems related to member management and food & beverage solutions; deliver ongoing training on csi spectrum, club automation, and silverware systems; and manage ongoing projects and reprioritize based on system and member needs.
What are the requirements for this Software Support Analyst role?expand_more
To qualify for the Software Support Analyst at Midtown Athletic Clubs position, applicants should have: Bachelor's degree in business, accounting, IT, or equivalent work experience; At least two years of ERP software support experience; Three or more years of experience in billing, claims payment, or business payment systems; Understanding of basic accounting principles; and Intermediate level experience with spreadsheets, word processing, and database applications.
Where is the Software Support Analyst role at Midtown Athletic Clubs located?expand_more
Software Support Analyst at Midtown Athletic Clubs is based in Monroe Harbor, 400, East Monroe Street, Jewelers Row, Loop, Chicago, South Chicago Township, Cook County, Illinois, 60603, United States. This is a hybrid role.
Is this Software Support Analyst job remote, hybrid, or on-site?expand_more
Midtown Athletic Clubs has listed this Software Support Analyst role as hybrid.
How much experience is required for this Software Support Analyst role?expand_more
Software Support Analyst at Midtown Athletic Clubs typically requires 3+ years of relevant experience at the mid level level.
What skills do you need for the Software Support Analyst role at Midtown Athletic Clubs?expand_more
Key skills for Software Support Analyst at Midtown Athletic Clubs include Csi Spectrum; Club Automation; Silverware; Maestro; Book4time; Workday; Erp Software Support; and Billing.
What education is required for Software Support Analyst at Midtown Athletic Clubs?expand_more
Educational requirements for this role: Bachelor's degree in business, accounting, IT, or equivalent work experience.
What category does the Software Support Analyst role belong to?expand_more
Software Support Analyst at Midtown Athletic Clubs is part of the it job category on Recrutus.
About Midtown Athletic Clubs
Midtown Athletic Clubs operates within the wellness and fitness services industry, maintaining its headquarters in Chicago, Illinois. The organization focuses on inspiring individuals to transform their lives through active engagement and social connection. Its core philosophy centers on the belief that people who maintain active lifestyles and foster community bonds lead happier, healthier existences. The company is dedicated to supporting members in becoming their best selves, emphasizing personal growth as a primary objective. Furthermore, Midtown Athletic Clubs recognizes the positive ripple effects of individual well-being, noting that when members feel good about themselves, they are better equipped to make meaningful contributions to their families and broader communities. This approach drives the club's mission to create environments where physical activity and social interaction converge to support holistic health and personal development.
Browse more roles: All Midtown Athletic Clubs jobs, it jobs on Recrutus.