The Software Support Analyst role is based at Midtown's Chicago headquarters with a hybrid schedule requiring two days on-site and occasional travel to club locations. The position serves as a vital link between the IT department and club associates, providing training and troubleshooting for specialized software systems including member management, food and beverage operations, and financial tools. Key responsibilities involve resolving technical issues, implementing new software features, collaborating with cross-functional teams, and ensuring business practices align with corporate policies. The role appeals to candidates seeking a collaborative environment focused on empowering staff and enhancing member experiences. It offers opportunities for professional growth within a mission-driven organization that values kindness, teamwork, and continuous improvement.