
The Senior Operations Service Manager role serves as the primary customer advocate and liaison for strategic enterprise accounts within Lumen's operations team. Key responsibilities include acting as an escalation point for operational issues, defining custom reporting to track network performance, and directing the implementation of enterprise-level automation and AI solutions. The position also involves leading Service Improvement Plans and coordinating with repair centers to resolve process gaps. This remote-based opportunity appeals to candidates seeking a flexible work arrangement while contributing to a culture built on teamwork and transparency. The role offers significant growth potential through mentoring responsibilities and the chance to shape the future of digital connectivity.


