Patient Recruitment Administrative Support

About the Team

CenExel is a leading nationwide clinical research site and patient network serving the life sciences industry. Specializing in CNS and early phase studies, our 18 science-led Centers of Excellence deliver the right patients, at the right time, and in the right place. Recently acquired by BayPine Capital Partners, our research sites provide unparalleled medical and scientific support in the design and execution of clinical trials. Our world-class Principal Investigators, advanced patient engagement strategies, premium data analytics, and integrated operations optimize every step of the clinical trial process.

We foster an exceptional work environment that promotes teamwork, positive leadership, and optimal work-life balance. Full-time employees are eligible for a generous benefits package after 30 days of employment, including comprehensive health, dental, and vision coverage, life insurance, and a 401k plan.

About the Role

The Patient Recruitment – Administrative Support role serves as a vital operational partner to the Chief Operating Officer and cross-functional teams, ensuring the effective coordination and timely execution of patient recruitment initiatives. This position is designed for a detail-oriented professional who thrives in a fast-paced clinical research environment.

In this role, you will be the first point of contact for potential study participants, managing high volumes of inbound and outbound calls with professionalism and discretion. Your day-to-day involves conducting initial telephone screenings to assess eligibility, scheduling appointments, and driving participant engagement through strategic follow-ups. You will work closely with leadership to track study enrollment progress, generate accurate reports on randomization metrics, and ensure all documentation remains audit-ready and compliant with FDA regulations, ICH guidelines, and Good Clinical Practices (GCP).

This is an on-site position within our indoor office environment, requiring a balance of independent initiative and collaborative teamwork to support our mission of advancing clinical research.

Equal Opportunity

CenExel Clinical Research is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or any other protected group status.

Work location

Work model: On-site

9200, Edgewood Drive, Gaithersburg, Montgomery County, Maryland, 20877, United States

Gaithersburg, Maryland

Key Responsibilities

check_circleConduct initial telephone screenings to assess clinical trial eligibility
check_circleSchedule screening appointments using Clinical Conductor
check_circleConduct reminder calls and follow-ups to support participant engagement
check_circlePartner with COO to support patient recruitment operations and reporting
check_circleCoordinate and schedule internal and external meetings with agenda preparation
check_circleProvide timely updates on patient status and study enrollment progress
check_circleMaintain organized, accurate, and audit-ready documentation
check_circleManage high volume of inbound and outbound calls efficiently
check_circleEnsure adherence to FDA regulations, ICH, GCP, and company guidelines

Requirements

verifiedHigh school diploma or equivalent
verifiedAssociate or bachelor's degree preferred
verified1–3 years of administrative, call center, healthcare, or clinical research experience preferred
verifiedProficiency in Microsoft Office Suite
verifiedExperience with Clinical Conductor or similar CTMS preferred

Nice to Have

Associate or bachelor's degree. 1–3 years of administrative, call center, healthcare, or clinical research experience. Experience with Clinical Conductor or similar CTMS.

Benefits & Perks

check_circleHealth, Dental, and Vision Insurancecheck_circleLife Insurance

Skills, education and keywords

Skills: Microsoft Office Suite, Clinical Conductor, CTMS, Fda Code Of Federal Regulations, Ich, GCP.

Education: High school diploma or equivalent required; Associate's degree preferred; Bachelor's degree preferred.

Frequently asked questions about The Patient Recruitment – Administrative Support at CenExel

What does a The Patient Recruitment – Administrative Support at CenExel do?expand_more

In this The Patient Recruitment – Administrative Support at CenExel role, you will conduct initial telephone screenings to assess clinical trial eligibility; schedule screening appointments using clinical conductor; conduct reminder calls and follow-ups to support participant engagement; and partner with coo to support patient recruitment operations and reporting.

What are the requirements for this The Patient Recruitment – Administrative Support role?expand_more

CenExel is looking for candidates who meet the following requirements: High school diploma or equivalent; Associate or bachelor's degree preferred; 1–3 years of administrative, call center, healthcare, or clinical research experience preferred; Proficiency in Microsoft Office Suite; and Experience with Clinical Conductor or similar CTMS preferred.

Where is the The Patient Recruitment – Administrative Support role at CenExel located?expand_more

The Patient Recruitment – Administrative Support at CenExel is based in 9200, Edgewood Drive, Gaithersburg, Montgomery County, Maryland, 20877, United States. This is a on-site role.

Is this The Patient Recruitment – Administrative Support job remote, hybrid, or on-site?expand_more

CenExel has listed this The Patient Recruitment – Administrative Support role as on-site.

How much experience is required for this The Patient Recruitment – Administrative Support role?expand_more

The Patient Recruitment – Administrative Support at CenExel typically requires 1–3 years of relevant experience at the mid level level.

What skills do you need for the The Patient Recruitment – Administrative Support role at CenExel?expand_more

Key skills for The Patient Recruitment – Administrative Support at CenExel include Microsoft Office Suite; Clinical Conductor; CTMS; Fda Code Of Federal Regulations; Ich; and GCP.

What education is required for The Patient Recruitment – Administrative Support at CenExel?expand_more

Educational requirements for this role: High school diploma or equivalent required; Associate's degree preferred; and Bachelor's degree preferred.

What category does the The Patient Recruitment – Administrative Support role belong to?expand_more

The Patient Recruitment – Administrative Support at CenExel is part of the admin job category on Recrutus.

The Patient Recruitment – Administrative Support