Store Consultant
Not Disclosed•Full-TimeOn-site
location_onRace Street Meetinghouse, 1501, Cherry Street, Logan Square, Center City, Philadelphia, Philadelphia County, Pennsylvania, 19103, United States
About the Role
As a Store Consultant, you are the face of FedEx Office, dedicated to delivering a positive and consultative customer experience. You will serve as a knowledgeable partner to our shoppers, utilizing your expertise in print, signs & graphics, and shipping to anticipate needs, suggest alternatives, and provide tailored solutions. This role is designed for those who thrive in a fast-paced retail environment and enjoy helping customers navigate complex projects with confidence.
Your day-to-day involves more than just processing transactions; you will coordinate store activities, manage production queues, and operate a wide variety of printing and shipping equipment. Whether you are assembling parcels, weighing packages, or guiding a customer through a custom design project, your goal is to ensure every interaction is resolved quickly and to the customer's satisfaction. You will also play a key role in maintaining a safe, clean, and orderly store environment while supporting team members and training new hires.
Our Culture & Commitment
Quality Driven Management is at the heart of our operations. We strive to deliver market-leading customer experiences and business excellence through a culture that applies "Quality science" to our day-to-day activities. As a Store Consultant, you will be encouraged to suggest improvements to internal processes, work with management to reduce waste, and apply quality concepts to optimize profitability.
FedEx Office is an Equal Opportunity Employer. We are committed to creating a diverse environment and are proud to be an employer of veterans and individuals with disabilities. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable local laws (such as the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative, and New York City Fair Chance Act). The existence of a criminal record is not an automatic bar to employment; each candidate is considered individually based on the nature of the offense and its relationship to the job.
Application & Accommodations
FedEx Office is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require an accommodation to apply or interview, please email HR.Recruiting@fedex.com. We look forward to hearing from you.
Work location
Work model: On-site
Race Street Meetinghouse, 1501, Cherry Street, Logan Square, Center City, Philadelphia, Philadelphia County, Pennsylvania, 19103, United States
Philadelphia, Pennsylvania
Key Responsibilities
- check_circleAssist in training store team members and follow supervisor instructions to support store functions
- check_circleDeliver positive customer experiences using consultative skills to anticipate needs and provide solutions
- check_circleTake complex customer orders and provide accurate pricing information for print, signs, and shipping services
- check_circleManage the production queue, output, and retail supply inventory to ensure optimal store performance
- check_circleOperate and maintain printing, binding, and shipping equipment to fulfill customer requests
- check_circleEnsure confidentiality of customer data and adhere to safety, security, and standard operating procedures
- check_circleProcess financial transactions using POS terminals, handle cash, and complete daily sales reporting
Requirements
- verifiedHigh school diploma or equivalent education
- verified6+ months of specialized experience
- verifiedExcellent verbal and written communication skills
Nice to Have
Experience in Quality Driven Management, ability to suggest areas for improvement in internal processes, ability to work with management to reduce company costs and waste, ability to optimize profitability, and ability to apply Quality concepts presented at training during daily activities.
Similar Job Opportunities
Skills, education and keywords
Skills: Point Of Sale Terminal, Pos, Quality Science, Quality Concepts.
Education: High school diploma or equivalent education required.
Frequently asked questions about Store Consultant at FedEx
What does a Store Consultant at FedEx do?expand_more
A Store Consultant at FedEx is responsible for the following: Assist in training store team members and follow supervisor instructions to support store functions; Deliver positive customer experiences using consultative skills to anticipate needs and provide solutions; Take complex customer orders and provide accurate pricing information for print, signs, and shipping services; and Manage the production queue, output, and retail supply inventory to ensure optimal store performance.
What are the requirements for this Store Consultant role?expand_more
FedEx is looking for candidates who meet the following requirements: High school diploma or equivalent education; 6+ months of specialized experience; and Excellent verbal and written communication skills.
Where is the Store Consultant role at FedEx located?expand_more
Store Consultant at FedEx is based in Race Street Meetinghouse, 1501, Cherry Street, Logan Square, Center City, Philadelphia, Philadelphia County, Pennsylvania, 19103, United States. This is a on-site role.
Is this Store Consultant job remote, hybrid, or on-site?expand_more
FedEx has listed this Store Consultant role as on-site.
How much experience is required for this Store Consultant role?expand_more
Candidates for Store Consultant at FedEx should have entry level.
What skills do you need for the Store Consultant role at FedEx?expand_more
Key skills for Store Consultant at FedEx include Point Of Sale Terminal; Pos; Quality Science; and Quality Concepts.
What education is required for Store Consultant at FedEx?expand_more
Educational requirements for this role: High school diploma or equivalent education required.
What category does the Store Consultant role belong to?expand_more
Store Consultant at FedEx is part of the retail job category on Recrutus.