Retail Customer Service Associate
Not Disclosed•Full-TimeOn-site
location_onStockyard Boulevard, Downtown Nashville, Nashville, Davidson County, Middle Tennessee, Tennessee, 37219, United States
About the Role
As a Store Consultant, you are the face of FedEx Office, dedicated to delivering a positive and consultative customer experience. This role goes beyond simple transaction processing; you will anticipate customer needs, suggest tailored alternatives, and provide comprehensive solutions across our print, signs & graphics, and shipping services. You will serve as a knowledgeable partner to every visitor, ensuring their complex projects are handled with precision and care.
In this fast-paced retail environment, you will manage the entire customer journey—from taking complex orders and providing accurate pricing to assembling parcels and operating advanced printing equipment. Your day will involve coordinating store activities, managing production queues, and maintaining a safe, clean, and orderly workspace. Whether you are wrapping items for shipping, weighing packages, or resolving customer inquiries, your goal is to ensure every interaction leaves the customer satisfied and confident in our services.
Our Culture & Commitment
Quality Driven Management is at the heart of our operations. We strive to deliver market-leading customer experiences and business excellence through a culture rooted in quality science. As a team member, you will be encouraged to suggest improvements to internal processes, work with management to reduce waste, and apply quality concepts to optimize profitability in your area of responsibility.
We are an Equal Opportunity Employer committed to diversity and inclusion. We consider qualified applicants regardless of background, including veterans and individuals with disabilities. We also adhere to fair chance hiring laws in various jurisdictions, ensuring that criminal records are considered individually based on the nature of the offense and its relationship to the job.
Application & Hiring Process
FedEx Office is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require an accommodation, please email HR.Recruiting@fedex.com.
We welcome applicants from all backgrounds and will consider all qualified candidates in a manner consistent with applicable state and local laws, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. For specific information regarding Philadelphia's fair chance hiring law, please refer to the official resources.
Work location
Work model: On-site
Stockyard Boulevard, Downtown Nashville, Nashville, Davidson County, Middle Tennessee, Tennessee, 37219, United States
Nashville, Tennessee
Key Responsibilities
- check_circleAssist in training team members and follow standard operating procedures for safety and security
- check_circleDeliver positive customer experiences using consultative skills to anticipate needs and provide solutions
- check_circleTake complex customer orders and provide accurate pricing information for print, signs, and shipping services
- check_circleMaintain a safe, clean, and orderly retail environment by stocking supplies and merchandising products
- check_circleProcess financial transactions using POS terminals, handle cash, and complete daily sales reporting
- check_circleOperate and maintain printing, binding, and shipping equipment while managing production queues
- check_circlePrepare parcels for shipping by wrapping, weighing, and affixing labels to ensure safe delivery
Requirements
- verifiedHigh school diploma or equivalent education
- verified6+ months of specialized experience
- verifiedExcellent verbal and written communication skills
Nice to Have
Experience in Quality Driven Management, including suggesting areas for improvement in internal processes, working with management to reduce costs and waste, optimizing profitability, applying Quality concepts from training, and supporting FedEx Office Quality initiatives.
Similar Job Opportunities
Skills, education and keywords
Skills: Point Of Sale Terminal, Pos, Quality Science, Quality Concepts.
Education: High school diploma or equivalent education required.
Frequently asked questions about Retail Customer Service Associate at FedEx
What does a Retail Customer Service Associate at FedEx do?expand_more
A Retail Customer Service Associate at FedEx is responsible for the following: Assist in training team members and follow standard operating procedures for safety and security; Deliver positive customer experiences using consultative skills to anticipate needs and provide solutions; Take complex customer orders and provide accurate pricing information for print, signs, and shipping services; and Maintain a safe, clean, and orderly retail environment by stocking supplies and merchandising products.
What are the requirements for this Retail Customer Service Associate role?expand_more
FedEx is looking for candidates who meet the following requirements: High school diploma or equivalent education; 6+ months of specialized experience; and Excellent verbal and written communication skills.
Where is the Retail Customer Service Associate role at FedEx located?expand_more
Retail Customer Service Associate at FedEx is based in Stockyard Boulevard, Downtown Nashville, Nashville, Davidson County, Middle Tennessee, Tennessee, 37219, United States. This is a on-site role.
Is this Retail Customer Service Associate job remote, hybrid, or on-site?expand_more
FedEx has listed this Retail Customer Service Associate role as on-site.
How much experience is required for this Retail Customer Service Associate role?expand_more
Candidates for Retail Customer Service Associate at FedEx should have entry level.
What skills do you need for the Retail Customer Service Associate role at FedEx?expand_more
Key skills for Retail Customer Service Associate at FedEx include Point Of Sale Terminal; Pos; Quality Science; and Quality Concepts.
What education is required for Retail Customer Service Associate at FedEx?expand_more
Educational requirements for this role: High school diploma or equivalent education required.
What category does the Retail Customer Service Associate role belong to?expand_more
Retail Customer Service Associate at FedEx is part of the retail job category on Recrutus.