Retail Customer Service Associate
Not Disclosed•Full-TimeOn-site
location_on422, South Kansas Avenue, Topeka, Shawnee County, Kansas, 66603, United States
About the Role
As a Store Consultant, you are the face of FedEx Office, dedicated to delivering a positive and consultative customer experience. This role goes beyond simple transactions; you will anticipate customer needs, suggest tailored alternatives, and provide comprehensive solutions across our print, signs & graphics, and shipping services. You will serve as a knowledgeable partner to our customers, guiding them through complex projects and ensuring their unique requirements are met with precision and care.
In this fast-paced retail environment, you will manage the entire customer journey—from taking complex orders and providing accurate pricing to assembling parcels and operating advanced printing equipment. Your day will involve coordinating store activities, managing production queues, and maintaining a safe, clean, and orderly workspace. Whether you are wrapping items for shipping, handling financial transactions, or assisting team members, your goal is to resolve customer problems quickly and ensure satisfaction.
Our Culture and Commitment
Quality Driven Management is at the heart of our operations. We strive to deliver market-leading customer experiences and business excellence through a culture that applies "Quality science" to our day-to-day activities. As a Store Consultant, you will be encouraged to suggest improvements to internal processes, work with management to reduce waste, and apply quality concepts to optimize profitability.
We are committed to fostering an inclusive environment where every team member can thrive. FedEx Office is an Equal Opportunity Employer, welcoming applicants regardless of background, including veterans and individuals with disabilities. We consider qualified applicants with criminal histories in a manner consistent with applicable local laws, such as the San Francisco Fair Chance Ordinance and the New York City Fair Chance Act, recognizing that a criminal record is not an automatic bar to employment.
Application and Hiring Process
We are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require an accommodation, please contact HR.Recruiting@fedex.com.
For more information regarding our hiring practices and local fair chance laws, such as those in Philadelphia, please refer to our official resources. We look forward to reviewing your application and exploring how your skills can contribute to our team.
Work location
Work model: On-site
Similar Job Opportunities
Skills, education and keywords
Skills: Point Of Sale Terminal, Pos, Quality Science, Quality Concepts.
Education: High school diploma or equivalent education required.
Frequently asked questions about Retail Customer Service Associate at FedEx
What does a Retail Customer Service Associate at FedEx do?expand_more
In this Retail Customer Service Associate at FedEx role, you will assist in training team members and follow standard operating procedures for safety and security; deliver positive customer experiences using consultative skills to anticipate needs and provide solutions; take complex customer orders and provide accurate pricing information for print, signs, and shipping services; and maintain a safe, clean, and orderly retail environment by stocking supplies and merchandising products.
What are the requirements for this Retail Customer Service Associate role?expand_more
FedEx is looking for candidates who meet the following requirements: High school diploma or equivalent education; 6+ months of specialized experience; and Excellent verbal and written communication skills.
Where is the Retail Customer Service Associate role at FedEx located?expand_more
Retail Customer Service Associate at FedEx is based in 422, South Kansas Avenue, Topeka, Shawnee County, Kansas, 66603, United States. This is a on-site role.